We are further increasing our security measures by setting up additional security questions for all NCsoft Master Accounts. This enhanced system is part of our ongoing effort to ensure a safe and secure gaming environment for you. Remember that to keep your account secure you should always use unique passwords that you do not use for email, non-official forums, or websites, and make sure you never provide your personal information on phishing websites. For additional information on security updates, read the NCsoft Support page (http://us.ncsoft.com/en/support/).
New Security Feature Added
We will soon be turning on a new security feature that verifies that you are logging in to your NCsoft® Master Account with a computer authorized by you. To help prevent unauthorized access to your NCsoft Master Account, you will need to confirm your identity when you attempt to log in from a different computer.
How Does This Work?
When logging into your NCsoft Master Account, you will be prompted to answer some additional security questions. Answering these correctly verifies your identity and authorizes a one-time login. Once past the authorization, you can add that computer to a list of computers approved by you. Each time you attempt to log into your NCsoft Master Account from a different computer, you will be prompted with the security questions.
Your answers must exactly match those on your account, including the capitalization. These questions must be answered correctly to proceed past the authorization stage and reach your NCsoft Master Account.
I am not sure if you were around the last time NCSoft ****** with account security, but many individuals lost access to their PlayNC because they could not remember the answers to their security questions, or did not take them seriously to begin with and put gibberish for the answer. Please make sure silly things like this do not happen. Please be sure to give forewarning so individuals may make sure their security questions are in order.
As it says, if a player has forgotten their security questions/answers, they can contact support. Players that entered gibberish will have to learn the hard way that that isn't a good idea. Beyond those players that forgot what they entered, this security feature is meant to help protect players from getting hacked.
Instead of Sace learning from the last time I think those users should do some of the learnig. IMHO
Once again NCSoft listens to what we want and give us some much needed additional security, the first response... our community is too stupid and it is NCSoft's fault:
Dear Sace,
I am not sure if you were around the last time NCSoft ****** with account security, but many individuals lost access to their PlayNC because they could not remember the answers to their security questions, or did not take them seriously to begin with and put gibberish for the answer. Please make sure silly things like this do not happen. Please be sure to give forewarning so individuals may make sure their security questions are in order.
As it says, if a player has forgotten their security questions/answers, they can contact support. Players that entered gibberish will have to learn the hard way that that isn't a good idea. Beyond those players that forgot what they entered, this security feature is meant to help protect players from getting hacked.
I understand the purpose of the new security features, and I also the customer support process could be difficult for individuals who have changed addresses often, credit cards numbers, thrown away original game boxes, deleted emails from online purchases, etc.
I guess I will have to add my home, work, and phone to my multiple plaync accounts. :/ Not like a mac address or IP address cannot be spoofed. :rolleyes:
note: I was not one of these individuals who lost an account to the prior changes.
lol? I dont remember what i wrote on secret question and it must be with exact letter?:D
And If you ask me how I could forgot it ?:D it got created 3+ YEARS ago so sure Im using such knowledge everyday ... NoComment .
there's noone propably who remembers exactly his answers,apart from problems with changed emails and lost codes,people move to other appartments,change computers.I hope Nscoft knows what to ask to verify players id and not mess things worse.Telephone number should be the best idea to verify user.
there's noone propably who remembers exactly his answers,apart from problems with changed emails and lost codes,people move to other appartments,change computers.I hope Nscoft knows what to ask to verify players id and not mess things worse.Telephone number should be the best idea to verify user.
phone number wasnt neccesary while reg. :p
well i mailed em how to get q/a back but nothing yet O,o hope that they wont go into conclusion ops we got 1 ban on sight :D
I lost my unique ID long time ago and also dont remember first questions...are you guys serious? more than 4 years of playing for nothing? there are a lot of other problems ingame and around game needed to fix and you do the time of "death" of lineage2 on NA/EU servers closer...we pay you money and you seems want to lose them...
I never cry on this forum or type something but now I am really confused....thx my lovely ncsoft support:( I hope u wont do it...when we ask u to give leadership of clan to another player coz ppl farmed epiqs/were online at nights etc and lost many gear in clan warehouses u refuse to help us...ppl who still play lineage2 rly love this game so pls dont break it.
I lost my unique ID long time ago and also dont remember first questions...are you guys serious? more than 4 years of playing for nothing? there are a lot of other problems ingame and around game needed to fix and you do the time of "death" of lineage2 on NA/EU servers closer...we pay you money and you seems want to lose them...
I never cry on this forum or type something but now I am really confused....thx my lovely ncsoft support:( I hope u wont do it...when we ask u to give leadership of clan to another player coz ppl farmed epiqs/were online at nights etc and lost many gear in clan warehouses u refuse to help us...ppl who still play lineage2 rly love this game so pls dont break it.
Well the servers are on light status all the time except whenever most people log in to farm fame...nvm afaik aion
So, does this mean NCsoft will finally come into the 21st century with allowing custom security questions and passwords that are allowed to contain symbols such as "!@#$%^&*()_+=" and what not?
As it says, if a player has forgotten their security questions/answers, they can contact support. Players that entered gibberish will have to learn the hard way that that isn't a good idea. Beyond those players that forgot what they entered, this security feature is meant to help protect players from getting hacked.
most players enter jibberish since they are new to MMO's and you will just say **** them? since i for one did not enter correct any info on my account since i dont trust anyone with my real info.
4 years and 6 days passed since I created that account. Was 17 back than, while now I take security questions seriously but 4 years ago I'm not sure. God 4 years ago I though I'll not going to play so far at all.
from [email protected]
to *******@****.com
date Sun, Feb 25, 2007 at 11:49 AM
subject PlayNC Address Verification
mailed-by plaync.com
Your PlayNC email verification code is: ********
If you have already completed registration please log in to PlayNC at https://secure.plaync.com/cgi-bin/plaync_login.pl and click the VERIFY EMAIL link next to your contact information on your account management page.
If you have any questions about the registration process, please contact [email protected].
Oldest email which refers to account creation. I hope this will be enough for proof.
everyone knows they can change their questions now if u can log into your plaync account...
The idea people have is that the questions people will have to answer for their account are the ones REGISTERED with the account. Not changed and current questions. This is why many of the above posts show concern of not knowing answers to questions from years ago.
The idea people have is that the questions people will have to answer for their account are the ones REGISTERED with the account. Not changed and current questions. This is why many of the above posts show concern of not knowing answers to questions from years ago.
That's why I just changed all of mine to "kitty" that way I'm safe.
Sace, clarify this for us.
We will have to answer questions that we CURRENTLY have as security questions? Or we will have to answer our the very first questions that we chose when we created account? For example I changed them several times for security purposes as well as passwords to master and game accounts and I don't remember and don't care what questions I had long ago :)
most players enter jibberish since they are new to MMO's and you will just say **** them? since i for one did not enter correct any info on my account since i dont trust anyone with my real info.
+1 on that i just wrote there what you need to know as we call you per GM while making petitions or so .
considering the only two possible ways to get 'hacked' are by running something shady with a keylogger, or account sharing gone wrong, how will this solution provide anything more than a common-case hassle?
It goes without saying key loggers will just keylog question answers and account sharers will just share question answers, going back to starting point, except for the fact you have hours and hours of support ahead of you for forgotten question answers.
Sace, clarify this for us.
We will have to answer questions that we CURRENTLY have as security questions? Or we will have to answer our the very first questions that we chose when we created account? For example I changed them several times for security purposes as well as passwords to master and game accounts and I don't remember and don't care what questions I had long ago :)
We understand that an account's security questions may have changed since the account's creation. The new security measure will ask for the questions and answers that are currently on your account.
you people (ok .. some of you people) make me LOL about account security.... everyone complains about it and NCNA finally does something and you all QQ..... since 'some of you' have problems with this... I will enjoy my vacation at your expense.
LOL SO let me get this straight. If i dont remember, then i contact support and ask me for the serial code i recieved 5 years ago(which i dont have), the original CC who i have no idea wat number is, and whatever else insane requirements u ask, and if i cant do that , i lose my account that ive been playing since beta? LOL gfg ncsoft. finally putting then nail in the coffin of lineage 2. You guys will lose half your customers, i gurantee this. plz stop being such a dumb game company.
We understand that an account's security questions may have changed since the account's creation. The new security measure will ask for the questions and answers that are currently on your account.
Thank you, Sace.:)
So, all that QQing makes no sense, anyone, who is unsure he remembers his security questions right, can change his security questions now to be safe. Only people that don't have access to master accounts by different reasons should be worried.
LOL SO let me get this straight. If i dont remember, then i contact support and ask me for the serial code i recieved 5 years ago, the original CC who i have no idea wat number is, and whatever else insane requirements u ask, and if i cant do that , i lose my account that ive been playing since beta? LOL gfg ncsoft. finally putting then nail in the coffin of lineage 2. You guys will lose half your customers, i gurantee this. plz stop being such a dumb game company.
Can you login to master account now? Click account profile on the right. Click there "change ncsoft password". Set those **** questions to whatever you are able to remember. Is it hard?
Sounds like you bought your account and was stupid enough to not ask all details about it.
I understand that a person can loose his cd-key number, but all the rest info can't be completely forgotten. You can provide number of credit card, all your full name, address, country, time-card numbers and so on.
If you have master account password, go and setup questions.
Can you login to master account now? Click account profile on the right. Click there "change ncsoft password". Set those **** questions to whatever you are able to remember. Is it hard?
Sounds like you bought your account and was stupid enough to not ask all details about it.
I understand that a person can loose his cd-key number, but all the rest info can't be completely forgotten. You can provide number of credit card, all your full name, address, country, time-card numbers and so on.
If you have master account password, go and setup questions.
Um.. not if you canceled the credit card, was a parents credit card, etc. I've lived in over 10 residences since I started playing L2, and I've created various accounts along the way. So ya.. easier to not know that information than you think.
lol L2 is not paypal to put some bodyguards on the login screen.
Lots of people that created the account couldn't imagine that will be playing
after 3-4 years and probably they used a public/forgotten email account etc...
The thing is this, it's your problem if your log-in credentials are given out, if someone
saw your pin at the bank machine, or if you open you wallet among junkies with a couple
of 500 euros in it...
We need to send more information to play a game than open a bank account...and that's
amazing. Go fix the matching algorithm and the pet of the summoner that is invisible in
Olympiad and leave log-in like it is...we are just 2 servers not 50!
You cannot see them, only way to re-set them is to change your password which enforces you to change the sec. questions as well.
You don't have to set new password. You can type your old one three times (current pass, new pass, repeat new pass).
Really I don't understand all that QQing.
@phoenixdown - if you're original owner of account, there is always way to prove it. There must be something else, maybe you share your acc and afraid to have any contacts with support team? :)
you people (ok .. some of you people) make me LOL about account security.... everyone complains about it and NCNA finally does something and you all QQ..... since 'some of you' have problems with this... I will enjoy my vacation at your expense.
+1
guys seriously... if the questions are ok...
Would you guys seriously do NOT know the forname of your mother?
The place of your birth?
The first brand of your car?
and I myself agree to sace, if you enter gibberish - get lost. Nobody can do anything with the information you enter as those answers.
Your Mother is called Sue? So what ... there are like millions of mothers called Sue out there. You want more account security? There you go.
lol? I dont remember what i wrote on secret question and it must be with exact letter?:D
I am sure this applies to alot of people but, you just have to be smart about it.
I have all of my important L2 info in a text document, Passwords, CD Keys, etc. & that doc is on an external backup drive that I dont even keep hooked up to the pc most of the time. I also keep a current version of it printed out.
I am sure this applies to alot of people but, you just have to be smart about it.
I have all of my important L2 info in a text document, Passwords, CD Keys, etc. & that doc is on an external backup drive that I dont even keep hooked up to the pc most of the time. I also keep a current version of it printed out.
Same as I do, but the drive is stored in a bank institute safe with copy of my personal ID, passport and other necessary documents. You never know what can happen to your home.
Good news!, its about time the security of playNC login was updated tbh:). It's never too late because we still hear about players having their accounts compromised. Also, people have to remember that Lineage2 isn't the only game that uses this account system...
Tbh When I was registering my account in L2 almost 6 years back I haven't even TINY idea that I can stay in ONE game such long time.
Some of you remember big mess when there was big **** and all passwords has been reset.
I already passed that 'verification' process.
That time it took me, at least several evenings to recall date of birth what I had set (why I haven't put real I have no clue :o )
So called 'help questions' .. I even don't remember that any was any not mention answers
About helpful NC help desk I don't feel very comfortable.
1 year ago when suddenly my payment via CC has stooped work, it took them 2 weeks of investigation ... to confirm that its not working :D
Aha, worth to mention is, they had closed my ticket being happy that they resolved issue.
Still is far beyond understanding why CC stop suddenly working (it was set pay every 3 moths) while I was charged successfully from CC automatically 5 years with 3 different CC :confused:
So if next couple of days I stop spamming forum .... Yes, you know reason.
...AND NO YOU CAN"T HAVE ME GEAR :D
P.S. Can't login to account to change pwd / questions .. while now is service
Ok all this is good and well
appreciate the upping of security and all but ...
U have to know somthing about EUROPEAN credit cards then ,
it might have slipped u'r mind that it isnt as in america !
In a couple of months my credit card will need to be renewed , and geuss what happens when a credit card in europe gets renewed ?
IT CHANGES NUMBER !
So yeah the name of the holder will be the same, but all the rest CHANGES !
That's a part of europen security on credidt cards so u dont have one number for too long !
So adapt the system to that, or u will lose ALL EUROPEANS paying wiht credit cards , and face it, there's more europeans playing then americans!
So if u don't wanna kill Lineage 2 , adapt!
Secondly, yeh my accounts are like 7 years old too, continiously changed passwords for safety
First mails of activation dun think i have it since its the same mail i use for work and i delete everything that's over 2 years old.
I still have the box of my first lineage 2 kit, but the others i just purchased them online, no more numbers so , geuss u'r gonan have to kiss 3 accounts farewell, and if i leave, my clan is destroyed too, so u can kiss my clan goodbye too cuz as hel lthey arent gonan stay if i'm not there .
I don't see why it has to be so drastic ? we laready had this once and it brought nothing but trouble, the only thing u achieved back then is to iradicate live players and bring more bots to the game.
When people lose their beloved account they stop caring, so then they turn evil.
So u might wanna reconsider what u'r doing here, and hoepfully u be ready to give support to THOUSANDS of people who will be pretty angry about it all !
Dear Sace I have some question about the security system changes.
1. Do we have to change new Security Question and Answer after when we will get back this information from the GMs (I think to the peoples who forget their security answers).
2. Is the "Unique ID" will necessary in the upcoming Security system? If yes, how can I get back my "Unique ID"? I have 3 accounts I know them all Serial Number and I know 2 account's "Unique ID". But One of my account's "Unique ID" has been lost, because my old e-mail provider deleted my e-mail address, because I didn't use it from long time.
3. Some of peoples wrote, here, that the European users who are currently pay with credit card won't use later their credit card. Is it true?
As it says, if a player has forgotten their security questions/answers, they can contact support. Players that entered gibberish will have to learn the hard way that that isn't a good idea. Beyond those players that forgot what they entered, this security feature is meant to help protect players from getting hacked.
Sace and dear NC soft team, that will NEVER prevent people to get hacked, if u havent learned by now u will never.
Let me try to explain in simple, people will ALWAYS try to share accounts!
For diffirent reasons u never seem to get in the thick skulls u have, sorry to say it that way but u might not listen otherwise !
Reason number 1 : a good event but the person can't attend because of : work-school- family .
Reason number 2: the person is sick and his friends wanan take care off him the only way u can in lineage to level his char while he's recovering.
And this is often done by family members, what ya gonna do against that huh ?
Reason number 3: the person is really lazy and prefers his friends to level him and only plays when he really has to . silly i know but there's a lot of those out there.
THAT is is risk factor and nothing else, as soon as more then one person knows the secret answers or is dumb enough to write it down and someone finds it, THAT is u'r security hazard to accounts getting hacked.
And what u'r doing now is 100 % useless.
Get real,
These are real people u'r dealing with don't u forget that too!
Lineage 2 has been the red thread of my life for seven years now.
I worked verry hard on my accounts, loved every bit of it no matter how hard it got sometimes .
I learned to play Lineage after my almost fatal suicide attempt.
If lineage 2 hadn't been there i would have tryed right after again, now i risk to lose this , and frankly i cant take it already.
I can already feel my throat closing and i'm crying because i can't rememebr my passes i put 7 years ago.
If you read the support site FAQ, you can find that you do not need to supply all of this information - but the more you can provide them the easier they will be able to process your request e.g. prove that you are the original account holder. So do not panic if you miss some of this info.
To the issue with cards, yes it's normal that we have new cardnumbers, but you should be able to get the old cardnumbers back from your bank in case there won't be any other way to prove you are the account holder (in case where you do not have the emails, nor the timecards or other info)
Every issue can be solved, I had some troubles with this but it always has been resolved to my satisfaction.
So, does this mean NCsoft will finally come into the 21st century with allowing custom security questions and passwords that are allowed to contain symbols such as "!@#$%^&*()_+=" and what not?
How about giving ppl a BIT more time to log into their accounts and change something thats 6-7 years old into something that they CAN remember, and has a chance to write down anew??
Seeing as after that long, things DO have a way of getting LOST, unless ur someone who never clean ur room, had the same computer (uncleaned) for 7 years, or someone who printed it out and framed it above ur bed.... and this goes for serials too for that matter, for ppl who DOWNLOADED the game, and where everything were sent on mails that (probably) are now long gone.
Not like theres ever been a REASON to remember these questions in all this time, exept for a minor bunch of ppl who coulda had problems..... but nothing like this; that after 1 day in 7 years, everyone HAS to suddenly remember it and use it.
Not even a days warning is simply NOT good service.
or someone who printed it out and framed it above ur bed.
lol, no, I dont have it framed & above my bed. lol.....but now that you mention it.......hmmm.....maybe I can take down that pic of my wife & hang my L2 Document there instead.....:) lol
3. Some of peoples wrote, here, that the European users who are currently pay with credit card won't use later their credit card. Is it true?
I'm surpriced to see that is not in US // but in Europe (at least in few countries I know) they issue every time new CC with new number.
In mine L2 life-cycle I have had 3 CC with different numbers.
All issued by the same bank for me.
Each card has 2 years validation and after that period is created with NEW number.
Common practice is when you come to Bank for new CC/PIN(*) they ask for old card and they destroy it (cut or whatever). Remains are given to you but after three changes of houses I really do not keep all rubbish especially cut to pieces old CC :/
I hope, in internet bank system I can track my old CC number if it will be required.
(*) Some banks send to house CC without PIN and you have to come to bank to receive it, some send PIN asking to come for CC.
However there are some 'modern' banks what send PIN and CC to your adress in separated mails. In such case you can have CC :)
NCSoft Master account security is a bad idea. Too many ISPs has Dinamic IPs. When you connect your router, your ISP gives you a new IP (for example all spanish ISPs)
Then always, when you enter, you will have to pass the verification. Verification is not for PC, it's for IP controlled for Internet Providers.
Would you guys seriously do NOT know the forname of your mother?
The place of your birth?
The first brand of your car?
and I myself agree to sace, if you enter gibberish - get lost. Nobody can do anything with the information you enter as those answers.
In principle better security is ok.
But really, are those constant question improve security?
If one has key-logger/use often various location (and type it every time) it will not help.
If they really wanted do good job, some action of selling (for small fee) tokens /assign SMS service / something with 1 time valid pwd when you want change sensitive information at account.
Such solution not imporve security so much.
About: "Dear client we did small surprise for you and now we going to tell you, as you were idiot we going punish you(*)"
... Hmm I was/am working for few companies and never heard about such approach to client - especially those who are not smart but still want to pay ;). In fact those not smart pay most.
OK, that approach is in company who has client process driven by software or driven by some super cool programmer but not by someone who had at least 1 lesson of client relation course ...
I haven't best opinion about NC but still it was a bit better :)
(*) it is not mine problem .. but what about those who have automatic payment via CC and can't pass identification process?
They can't play but they can't cancel it? :p
NCSoft Master account security is a bad idea. Too many ISPs has Dinamic IPs. When you connect your router, your ISP gives you a new IP (for example all spanish ISPs)
Then always, when you enter, you will have to pass the verification. Verification is not for PC, it's for IP controlled for Internet Providers.
It's a great failure.
True but even then u have a solid gate adresss , from u'r network card.
Problem is what if u use laptops ?
And computers at work and computer at u'r grandma's house ...or i'f i'm on a sleepover at friends house ...
Problem is what if u use laptops ?
And computers at work and computer at u'r grandma's house ...or i'f i'm on a sleepover at friends house ...
Well, but if they have a fixed IP only you must autorice once. However in Spain, ALL ISPs gives dinamic IPs. My IP changes always (as a server DHCP).
When I connect my ISP (Telefonica Spain) give me an IP, if DSL connection is down, my ISP will give me other IP.
NCsoft doesn't understand what too many people has this system in his networks. I hope that NCSoft changes autentification system.
The main problem is this some people here have owned there account 5-6 years and lost CD/serial key. IF you dont remember what you answered to the questions and try and e mail support they will ask for the serial key and you not going be able to prove you owner of the account.
I want you to take a good look at my join date, now I would like to stress to you that this security update is BY FAR THE WORST THING YOU COULD HAVE DONE TO THIS GAME.
With that being said, there are a few options to insure account security other than killing off your game.
1. take a look at other games like Final Fantasy online and wow. They have unique keys that you could use to apply to your account to enhance security, aka a keychain you can purchase that has a unique code and refreshes when you activate it over a certain time. This would be a money maker for you and a peace of mind to consumers who play your game.
2. incorporate apps that would send texts with verification codes to mobile phones when you try to log into your master account.
The way you are going about this, is absurd and you WILL loose many people because of it. Frankly, if my friends quit because of this, i'm quitting too.
TO NCSACE,
In thread one where you point out this will teach people not to use gibberish as secret words I have ONE thing to say to that. That is terribly wrong, the only reason people use gibberish is because of the lack of account security that NCSOFT has put in place of our accounts. The more uppercase lowercase symbols and numbers the more secure your account would be. Saying it the way you did was wrong to your community and a poor representation of support.
The bottom line is fix this, if you want to do something like this, get ideas from your community who play the game and not a spur of the moment type of deal.
Some ppl never enter correct info (his real name, town etc). Real info increases ur chances to get hacked (dont even ask why). Atm my friend got only cd key and few time cards and doesnt remember whole information that was written on his account page, what should he do lol?
i lost now maybe 5 very old accounts, all was created in 2005-2007 and i dont remmeber this answers anymore. i try to use some words, but all seems to be wrong.
If you've got a problem here, you could always ring up Tech Support and get things ironed out. Only took em 15min to recover my ancient Guild Wars account. Not bad at all compared to the 5 days I waitied for their support ticket system that got me nowhere.
Wonderful.. I put in the correct answers to the questions and am told they are incorrect. Now I am blocked from my master account, hope my ticket to support gets noticed or my credit card company will get a call and have ncsoft transactions blocked. :(
I can see 3/4 of what is left of the players vanishing because of this much too late security feature. Scary thing is I do remember my security answers, what is even worse is the system tells me the correct answers are incorrect.
Oh, and after all these years I get e-mail notifcation that sombody (me) from this IP (again mine) tried to log into my account. Why is it then when I changed my own password a while back I did not get any e-mail notification about it when the e-mail I have is the same one I have used since I joined in 2004? :D
Okay NCsoft tech support.. I wonder how long it will take before my ticket is given any attention. heh
Wonderful.. I put in the correct answers to the questions and am told they are incorrect. Now I am blocked from my master account, hope my ticket to support gets noticed or my credit card company will get a call and have ncsoft transactions blocked. :(
I can see 3/4 of what is left of the players vanishing because of this much too late security feature. Scary thing is I do remember my security answers, what is even worse is the system tells me the correct answers are incorrect.
Oh, and after all these years I get e-mail notifcation that sombody (me) from this IP (again mine) tried to log into my account. Why is it then when I changed my own password a while back I did not get any e-mail notification about it when the e-mail I have is the same one I have used since I joined in 2004? :D
Okay NCsoft tech support.. I wonder how long it will take before my ticket is given any attention. heh
exactly the same here.
at least i renewed my two main accounts yesterday so i know i will be playing for one more month.
This new "security system", i dont like it at all. No way to have kept 6 different serial numbers for the accounts i have etc.
That's verry true, because people who know u , they know u'r name and u'r birthday, how are u gonnna celebrate u'r birthday with u'r friends otherwise ?
wat? :DDD
I generally pick birthdays of my ex boyfriends ;p
so true :D
you gave to us such a short notice and i think many ppl were unprepared for that. It's kinda impossible to remember things like that after 4-5 years and especially on more than 1 accounts. The way you introduced the new security system to us will make this game to completely die. - vote
Players that entered gibberish will have to learn the hard way that that isn't a good idea.
What?!?
Sorry Sace, but that's ********. Entering truthfully to a question like "my mother's maiden name" (which anyone can find out easily) or "my place of birth" (which, again, anyone can find easily) is a very, very bad idea. In fact, it's more secure to just enter your password there again - and pick a strong password to begin with - than answering truthfully.
Sace, I know that this change is for the best, but you should really need to give us some time to adjust. Like you said some people may used giberish answers or they dont remember, which is fine if you can proove that you are the account owner. I am sure that at 20 or 30 percent of the players may have difficulties at this point. I, by the way, dont have any problem logging to my account but I dont want to see players to stop logging on my clan cause they are locked outside of their account. Consider it this way, they are your customers, if they cant login they wont have to pay for the game!
You either doing it to "help" people or you just want to minimize the amount of petitions being made for account security issues, minimizing the effort you put on investigations. If the effort and the money you use on these investigations overcomes the profit you gain from players then good for you!
Good marketing strategy, not a "helping the community strategy" though!
Sorry Sace, but that's ********. Entering truthfully to a question like "my mother's maiden name" (which anyone can find out easily) or "my place of birth" (which, again, anyone can find easily) is a very, very bad idea. In fact, it's more secure to just enter your password there again - and pick a strong password to begin with - than answering truthfully.
I completely agree that choosing a strong password is good idea. Whatever the account owner enters as their information is up to them. It doesn't have to be the truth, but it does have to be something that they will remember. It is a players responsibility to be aware of their own account's information.
To players that forgot their information, contact support and they will be able to help you through other verification methods and then your security questions can be reset as necessary.
Well after some tries to enter to correct data for my second account, which all failed. But I know the data is correct, it doesn't even let me log in to try again
3 of 6 accounts i remembered the correct hints lol
at the rest 3 accounts i had to contact support although i m pretty sure i typed at least 1 of 2 hints correct :P
We play this game to have some fun and relax but you find a way to kill it.I have a credit card registered so 1 day if I see my account is expired I really wont work to get it back.But serouisly I still cant beleive myself that I am paying for some company with 0 customer respect.
I completely agree that choosing a strong password is good idea. Whatever the account owner enters as their information is up to them. It doesn't have to be the truth, but it does have to be something that they will remember. It is a players responsibility to be aware of their own account's information.
To players that forgot their information, contact support and they will be able to help you through other verification methods and then your security questions can be reset as necessary.
Sace .... that's cold... like ice cold ...
It's a game for heavens sake, not a bank account with a million dollars on it!
It's emotional value, not monetary, u need to be human here .
Who in heavens name can say they are gonna play one game for years to come ?
I couldnt, for me computers were an abomination those days, i bareley dared to touch them, till my now ex- boyfriends showed it to me and helped me make my account cuz i couldnt use computers and much less a keyboard in those days.
U have to also see that some persons grew up with lineage2.
A friend of mine was 14 when she started and is now 21.
U can't expect from a 14 year old to rememeber all that ? Even if she's 21 now ...
Had time to put in new questions for 1 account the others I can't remember. well I got active subscriptions on the others so I guess I can wait to recover the accounts untill I need to logg in there ><
After reading this announcement, I just spent the better part of an hour trying to remember what I originally answered for the question:
last game played?
My accounts were created in April 2004. What game did I last play when I created that question?
Was it the very last game I played or one of the ones I played and tried?
What could I have been thinking when I first used this question 7 years ago?
Long term games: DAOC (spelled dark ages of camelot? Dark Ages of Camelot? DAOC? daoc? Dark Ages? dark ages? ...).
Maybe the longest game? Everquest? EQ? everquest?
Was I thinking Single Player Game? Civilization 1? Civ 5? Civ5? Civ1? Starcraft? starcraft? STARCRAFT? Counterstrike? counterstrike? CS?
Was I thinking physical game? Poker? poker? How did I spell it? Maybe I was thinking 'quarters' as a cute answer?
How many games did I play in 7 YEARS before, during, after, that I could have answered this with?
Did I answer this with a joke at the time?
Wait... did I play Masters of Orion before, or after, I created my L2 account?
Did SC come out BEFORE or AFTER L2?
If I were to have tried to be slick and make an easy answer, did I answer this Lineage II, Lineage2, Lineage 2, L2, L-2, L2?
Or typed it l2 because I was lazy? I don't know! OMG! ARGH!
HOW DOES ANYONE REMEMBER WHAT THEY ANSWERED almost 7 YEARS AGO?
I have ALL the other info. NO other IP has EVER accessed my accounts (I have 2). I don't play 'from the road', so I'm easy to check. And I've gotten enough GM checks and emails to prove it (for every time I petitioned, from bug found in nonstacking inventory items that should stack, to missing pet whom I obviously forgot to feed, AFTER GM's listed date and time I last bought pet food and how many units bought).
Yet I cannot answer this 1 question that I put up 7 years ago, and TODAY cannot access my account to check renewal time.
So my 2nd account simply expires with all my stuff on it? All the xp I put on it? What will I do with my main account, since I have no way to solo xp now?
NO. This is NOT OK.
I'm sure that MANY people will not be able to log in and remember a question they answered 7 years ago if it wasn't a fixed question. And given the ease of guessing family names and bdays, normal humans do not use easy to find answers.
NCSoft expects me to have saved the original game box from 7 YEARS AGO with the serial # to reset my 7 YEAR OLD question?
I wasted an hour of my play time trying to remember not only what game I 'last' played 7 years ago, but also how I might have spelled it. I will not keep trying, it's hopeless to remember my state of mind when I originally answered it.
PLEASE RESET THE QUESTIONS AT FIRST LOG IN BEFORE ENFORCING THIS NEW RULE. MANY PEOPLE WILL LOSE THEIR LEGIT ACCOUNTS IF YOU DO NOT.
I can't believe that you (NCSoft) are serious with that. It's just plain wrong what you're saying Sace. On the german site it says (even today), that you need the security questions ONLY if you lose your password. But I didn't lose my password, so, why do I need to answer the questions? Usually I don't answer truthfully to these questions, because I know that I will not forget my password.
Don't you have enough unsatisfied customers yet? A small announcement (or maybe even a newsletter mail) to remind people to change their security questions, if they forgot them, would've been enough and lot more costumer friendly.
I wrote a ticket to retrieve my questions (I forgot them on 2 of my 4 accounts), but to be honest I think I will cancel all my subscriptions when I get the accounts back. I barely login to my accounts and only had them because i wanted to support NCSoft, because I would be really sad if Lineage 2 disappears completly. But now I don't see a reason to support this costumer-unfriendly behaviour anymore.
Everyone needs to calm down. The new security system hasn't been active for even 5 hours yet. Customer support tickets are answered within 24 to 48 hours. If you forgot your info, contact them and give them a chance to help you. This new security measure is active for all NCsoft games and it is in place to help players keep their accounts safe.
The new security system hasn't been active for even 5 hours yet.
5 hours too long in my opinion ;)
Customer support tickets are answered within 24 to 48 hours.
We'll see. I hope this is more trustworthy than the NCSoft website, that still says you need your security questions only in case of a lost password.
Everyone needs to calm down. The new security system hasn't been active for even 5 hours yet. Customer support tickets are answered within 24 to 48 hours. If you forgot your info, contact them and give them a chance to help you. This new security measure is active for all NCsoft games and it is in place to help players keep their accounts safe.
No people have a right to be furious, there was 0 time for anyone to adapt to this security update. NOTHING. I agree with people that are furious 100% because this was failure on your companies end not the user. If you have been playing for example as long as me, I spent 2 hours digging through 7 years of papers to try and find all that I needed. I know this isnt your doing at all Sace beleive me but you are the one who forwards the communities opinions to the higher ups. THEY NEED to give people time to adapt if they don't people who started their accounts from ground 0 years ago will not be able to play anymore because of not finding the right information needed. And I guarantee you, they will not remake accounts or start again.
Sace , why dont u just remvoe this security stuff , so every1 can change their secret questions again , and put it again after 3-4 days ? Oo give ppl a time limit , many ppl didnt give a dam about those stuffs, anyway , i think its fair to wait.
Ha!
Owned :)
Additionally to my birth day (what as I wrote put not real)
there is question City.
Not sure what I typed:
Name where I was born?
Place where I lived at that specific moment?
English way of writing?
Maybe in my native language?
Ha ha :)
4 years ago after reset of all pwd by NCsoft I asked to change my birth date .. they refuse ... gf!
Sace , why dont u just remvoe this security stuff , so every1 can change their secret questions again , and put it again after 3-4 days ? Oo give ppl a time limit , many ppl didnt give a dam about those stuffs, anyway , i think its fair to wait.
+1
Why didn't you give ppl time like a week or two to reset NC master accounts so they can write down security key words? A lot of ppl play this game for 5 years or more, not everyone is so neat and accurate to write down everything and save all info.
How about ppl with multiple accounts (since l2 is a joke without couple of buffpets)?
Don't you think that customers have something more important to do than to care about all the notes/codes which r few years old..?
Why don't you guys fix GameGuard? This program is always identified as trojan by antivirus, and since last update, every time I log out of L2, my game crashes, gives a note about l2.bin error, than it crashes my antivirus (Kaspersky 11.0.1.400), which crashes my net connection.. And I'm not going to recall all other times when this *security bug* was giving me a headache.
Seriously, simplify this security or people gonna lose their accounts and you going to lose your customers.
btw: I know that's not your fault, Sace, but another mistake I found. The account management page (where you change your security questions), doesn't say that the answers have to be given case sensitive ... (I'm always talking about the german website). I have the feeling that my answers were correct, but not case sensitive ...
Why don't you guys fix GameGuard? This program is always identified as trojan by antivirus...
Actually, I'm quite impressed. GameGuard IS a trojan, there's nothing to discuss about it. But normally commercial trojans (like GameGuard and most other anti-cheat trojans) are left out from anti virus detection. I consider to buy Kaspersky AV :D
This is really insane i play this game 5+ years i have 5 accounts and i dont remember the Hint questions..i have moved in 2 houses..how you want us to remember our hint questions omfg..i sended 10 mails and not a answer..no comments..
I was finally happy with H5, no gameguard errors anymore !
Now this ?
Maybe sace doesnt remember the huge database issue years ago.
Do you really think everyone put their real info in their accounts after nc-soft screw ups ?
But Sace it is a good idea to give it 2 weeks with ingame announcement that you will implement this, why you ask? well first people that don't come to this site every day will have the time to set it and write it down,
Secondly you will not get alot of ****** players.
Third and last your costumer support will not have to work over time.
So as the suggestion Re-roll the site back to what it was and wait.
i really dont understand why this sudden change. especially since those questions are "never" used before atleast they are questions you very very rarely had to use.
give ppl a week at-least with old settings to have a chance to reset and change their questions. i have 4 accounts wich all are 3+ years old and i dont remember any of the answers for since i never reset passwords for them and therefor never had to use those questions and thus i cant recall them now, even emails i had created specific for each account and i cant now recall what emails i had for each account ><
calma down ppl , nc soft wont let their players **** and they lose money , tbh i liked this changes , it makes ur acc safer, and i think its good, but since they didnt give any preview about that , many ppl who didnt care about this , couildnt change their questions , and now have to get it back.
and i think that whoever here forgot it , go and get a support ticket and try to solve ur problem , may take days maybe some weeks , but i belive it wont be more then that...
a=nother thingi wanna ask is that NC dont ask for everysingle info from the accs, ppl might not have their cd keys anymore and stuffs like that...
well anyway i think the best option is remove this securityu for a few days and put it again after ppl solved their problem, and who isnt here, well its their problem , the time limit would be 1 week or some days at least ,if its possible.
calma down ppl , nc soft wont let their players **** and they lose money , tbh i liked this changes , it makes ur acc safer, and i think its good, but since they didnt give any preview about that , many ppl who didnt care about this , couildnt change their questions , and now have to get it back.
and i think that whoever here forgot it , go and get a support ticket and try to solve ur problem , may take days maybe some weeks , but i belive it wont be more then that...
a=nother thingi wanna ask is that NC dont ask for everysingle info from the accs, ppl might not have their cd keys anymore and stuffs like that...
well anyway i think the best option is remove this securityu for a few days and put it again after ppl solved their problem, and who isnt here, well its their problem , the time limit would be 1 week or some days at least ,if its possible.
hah takes some weeks
dude ppl cant play cuz they need to put new code to account lol
so u think they will wait?dont think so if ncsoft will not change this ppl will leave and will start playing and RU servers or even other games
calma down ppl , nc soft wont let their players **** and they lose money , tbh i liked this changes , it makes ur acc safer, and i think its good, but since they didnt give any preview about that , many ppl who didnt care about this , couildnt change their questions , and now have to get it back.
im not complaning about the change itself, but just that its done without much prior notice and also that the questions themselfs were very rarely needed before and therefor hard to remember unless you have them written down somewhere.
I have a second acc that i dont remember the answers. Tbh, i never put real infos on these formularies at internet for my secure. Now i will have a big problem. Already sent email to support. If they ask wht is my serial number that start the game im faked up, becouse i dont have. Play this game since beta test lol
Sace , why dont u just remvoe this security stuff , so every1 can change their secret questions again , and put it again after 3-4 days ? Oo give ppl a time limit , many ppl didnt give a dam about those stuffs, anyway , i think its fair to wait.
i have to agree with koto this time why dont u remove this stupid security thing and put it back after next week this would be fair for everyone -.-
In what city were you born? - wooot, no idea... Djibouti? New York? Moscow... huh, no idea...
What street did you grow up on? - streeeet??? Mogadishu avenue? Via dolorosa?
**** NCSOFT, I BLAME NCSOFT I DON'T KNOW WHAT STREET DID I GROW UP!!
Was it Mogadishu avenue? or Mogadishu Avenue? or mogadishu avenue? or mogadishuavenue? or MogadishuAvenue? or Mogadishu avenue 10? or MogadishuAvenue10? or Mogadishu avenue 10? etc. etc.
O wait! NCsite blocked my attempts after the third try.
Was it Mogadishu avenue? or Mogadishu Avenue? or mogadishu avenue? or mogadishuavenue? or MogadishuAvenue? or Mogadishu avenue 10? or MogadishuAvenue10? or Mogadishu avenue 10? etc. etc.
O wait! NCsite blocked my attempts after the third try.
Yeah it was Mogadishu avenue. I typed it first time like 5 years ago, second time hour ago.
Players that entered gibberish will have to learn the hard way that that isn't a good idea.
I am sorry but this is not how you do business, you ask the customer for a monthly payment. Then do not cut them off when they have forgotten something.
Not all players have all required info memorised, giving a 24 hour heads up after 7 years of Lineage2 just makes me laugh.
For me I don't remember if I provide name of City/Town :
- Actually I have borend (hospital location)
- I was actually living being 1-2 month old
- I was growing up since 2 months old to the moment of registration.
Additionally I'm not sure If I gave native language name or English like name :)
So it gave me few combinations...
I have passed storm of changing passwords in 2006 ... recover some mails ... we will see.
But that 4 years not simplify situation.
I have change already 3 times residence address.
Not sure 100 % which CC I have used to buy L2...
Is the all information need to get access to our master account i think to Location, Birthday, Phone Number, Unique ID? Or enough if we can give some of them?
Is the all information need to get access to our master account i think to Location, Birthday, Phone Number, Unique ID? Or enough if we can give some of them?
The more you can give them the easier it will be to recover your account.
Just a question.....if my accounts are already on a recurring payment plan do I need to log into master account to change things? I can remember one of my master info ID things but have no clue about the original questions to my first ever made account. If I don't log into my master account at all can I log into game when I get home from work later tonight? Or, will I have to go to the master account NCSITE, answer questions , then will be able to log in?
Is the all information need to get access to our master account i think to Location, Birthday, Phone Number, Unique ID? Or enough if we can give some of them?
One time they wanted me to give them the last 4 digits of the VISA card I used the first time I paid for subscription. But as I couldent/refused to give them that, I just gave them all the information I could and I got it back.
I too don't remember what the answers to my questions were. It was also not made aware to me that these questions would be that important to make normal use my Account. The options to the questions are infinitive and the use of capitals or no capitals, using my original language or English. There are too much possibilities.
I agree with people saying that the boldness and suddenness of the Security Update and the way you act like that this is our problem and we should have done it better isn't appropriate. You have to realize that this game is very old and it just isn't possible to remember this after all the time passed.
Though to everyone complaining, if it is legitimately your account I am sure that you can prove it and you will get it back. I have no doubt that I won't get my account back and I hope all others will and that the Support will be able to compromise with all players having problems with it.
As it says, if a player has forgotten their security questions/answers, they can contact support. Players that entered gibberish will have to learn the hard way that that isn't a good idea. Beyond those players that forgot what they entered,
hard way mean lose accounts? good job
this security feature is meant to help protect players from getting hacked.
did you ask customers if they need this help with this way? inform about so important changes in less then 1 day till apply it's very smart step.
...... normal i only read the forum but now i 100% sure this post help xD dunno why sace dont written this but here is the way to fix your problems xD
I got the same problems, Emailsupport dont rly there so i searched and found this:
From within the US: 1-512-225-6359
From outside the US: (++1) 512-225-6359
Mon-Fri
12pm to 5pm, Central
This is the information about the telephonsupport.
I called from germany to this usa number (cost only 4,6 Cent) after ~ 20 min. Waiting i got a nice supporter they helped me in this case fast. After some security Questions (dont flame with payment id etc... normal security Question that you must know if you the right owner, i dont tell here the exact question to prevent abuse) and than he send me a mail where my pw for this account was reset + reset from the security question and i was able to add new or type again my old pw in and than type new security question.
So the Problem was after 30 min fixed and he was happy that he was able to help, and i was happy well now i was able to add new game time to my account.
So dont search problems when the way to fix one is so easy.
Just a question.....if my accounts are already on a recurring payment plan do I need to log into master account to change things? I can remember one of my master info ID things but have no clue about the original questions to my first ever made account. If I don't log into my master account at all can I log into game when I get home from work later tonight? Or, will I have to go to the master account NCSITE, answer questions , then will be able to log in?
Hope this made sense...
Laldaanstar
If you have reacuring billing you do not have to know the answers to keep on playing. the Question /answers is only used when you try to logg in the the NCsoft site.
So the Problem was after 30 min fixed and he was happy that he was able to help, and i was happy well now i was able to add new game time to my account.
So dont search problems when the way to fix one is so easy.
so 30 min per person and phone call on US number is easy way? now imagine how many persons need help and how much time will be needed. (time)x(number of persons)/(number of support personal)=?
is account support department havn't other work?
so 30 min per person and phone call on US number is easy way? now imagine how many persons need help and how much time will be needed. (time)x(number of persons)/(number of support personal)=?
is account support department havn't other work?
you dont understand..... this is a easy way for ppls they cant wait until get feedback from mailsupport.
Anyone means wow is better sry but this is false, before a lot of time after a new addon 3-4 weeks later got problem try contact email support english and german. 2 days nothing, try telephonsupport all time was overload and no cap. for a waiting list so call later information comes this is lol.
Now you have here a problem after a Update (dont let us battle if this is good or bad) and problems comes up.... yes a lot of ppl now need help but this need time. if the dont have time contact telephonsupport.
I agree that there was not enough warning (so that people could log in and check the questions/answers), but I seriously cannot understand why anybody would intentionally put in random **** as answers to the questions.
I mean, I can understand it if somebody now has a problem because he cannot remember anymore if he wrote "street" or "Street" or "STREET" 6 years ago.
But if you see the message "please enter the answer to this secret question, you will need this if you ever forget your account password" and then think it would be a good idea to hit a few random keys and click "confirm" - I guess that's just Darwin in action if you now have a problem accessing your master account.
btw from the email I got when I logged in it said "added the IP to the list of authorized locations for the account" my IP is dynamic and the last part change abit now and then.
Do I then have to answer the question every time i try to logg in? :D
I've cleaned the thread up a bit to tone down some of the doomsday talk. Our intent in implementing this security feature is definitely not meant to cause any difficulties, but we know there can be growing pains when something this broad is implemented. A few questions I want to answer that I've seen a few times:
1. This security feature only applies to the NCsoft Master Account. It is not associated with your game account password or logging into the game client itself.
2. If you're on recurring billing, nothing has happened to your account to change your payment plan. When you need to log into your NCsoft Master Account in the future, you will need to confirm your identity with this new system. If you run into trouble, our Account Support Team (https://help.ncsoft.com/cgi-bin/ncsoft.cfg/php/enduser/std_adp.php?p_faqid=4654") can try to help you access your account.
3. If you need to cancel recurring billing, you do not need to verify full ownership of the account. You only need to verify the information that is currently being billed and the Account Support Team (https://help.ncsoft.com/cgi-bin/ncsoft.cfg/php/enduser/std_adp.php?p_faqid=4654) will cancel the recurring billing for you. This can be done with a support ticket or by calling the support number in the link.
If you've ever verified ownership of your account before, look for what information you gave the Account Support Team previously. The verification information for your account would be the same as it was previously.
I understand this may seem a little daunting, but I'd like to reiterate that this is for the security of your own master account. If you're having problems, please submit a ticket or call number in the link. If you have problems afterwards, please let us know.
Posts that are not constructive will be removed, as usual. I'm happy to answer questions.
As it says, if a player has forgotten their security questions/answers, they can contact support. Players that entered gibberish will have to learn the hard way that that isn't a good idea. Beyond those players that forgot what they entered, this security feature is meant to help protect players from getting hacked.
To state a fact..
these security measures added are nothing more then a joke.
Any "hacker" or someone that knows their way around the system is laughing their butt of as we speak...
This similare implemenation was done with major banks which proved to result in actual HIGHER incidents and technical support issues.
increases the number of problems people have accessing their information while providing all the details any keylogger would pick up anyways.
In short.
Implementing a broken system is costing both the players, and the company significant amounts of money and time not to mention potential loss of revenue due to people getting locked out. Case in point, and no offence to you sace or anyone specifically, but the system is absalutely a total laughable and utterly ******ed joke.
To put into lamemens terms.
Putting more keyed padlocks on your front door still won't keep a robber from breaking through your back door OR through a window. And if they happen to Drive a truck through a wall, well all that wasted effort and time and frustration will have been and always will have been for nothing, and will continue to be for nothing.
Listen, if you want to fix a problem in which security is concerned. IMPOSE strickter passwords that are more then lets say 8 characters long, REQUIRE that it be Alpha-numeric, MUST end in a letter NOT a number (to resolve your OWN bug), and leave it be.
Because anyone can and will get hacked due to their own stupidity or lack of knowing something be it through faults of their own or faults of another. IF in the end the user is not even in the equation, which by my understanding of late, specially with the massive holes in your own security system.... it's NCSOFTS problem, NOT the users directly, and like i said, no matter the number of extra steps required to get in through the official channels.... hackers haven't any need to do it. If they can read your password, it's just as easy to read the additional "answers" too.
QUIT MAKING IT HARDER FOR PLAYERS TO PLAY, WHILE MAKING IT EASIER FOR HACKERS AND CHEATERS TO GET IN.
NC Soft needs to grow a brain and buff up their own security... crank up the encryption and use ciphers or something to protect excisting accounts and passwords as well as new..... stop the ********.
(edit) confirming my suspicions.... the information i entered in correct yet ncsoft's system failed to work.
Hi everyone,
1. This security feature only applies to the NCsoft Master Account. It is not associated with your game account password or logging into the game client itself.
Thats good! We can be arround till the account gets innactive!
I agree that there was not enough warning (so that people could log in and check the questions/answers), but I seriously cannot understand why anybody would intentionally put in random **** as answers to the questions.
I mean, I can understand it if somebody now has a problem because he cannot remember anymore if he wrote "street" or "Street" or "STREET" 6 years ago.
But if you see the message "please enter the answer to this secret question, you will need this if you ever forget your account password" and then think it would be a good idea to hit a few random keys and click "confirm" - I guess that's just Darwin in action if you now have a problem accessing your master account.
why i need answer on secret questions serious instead "asfdhg" if i'm sure i will not forget my password cuz it's saved in my notepad? this questions for help recover password if you forget it, but i remember well my password and don't need keep in mind this questions. why didn't make this security update optional? so if you need this enchancement - you activate it, if not need then you avoid this.
I've cleaned the thread up a bit to tone down some of the doomsday talk. Our intent in implementing this security feature is definitely not meant to cause any difficulties, but we know there can be growing pains when something this broad is implemented. A few questions I want to answer that I've seen a few times:
1. This security feature only applies to the NCsoft Master Account. It is not associated with your game account password or logging into the game client itself.
2. If you're on recurring billing, nothing has happened to your account to change your payment plan. When you need to log into your NCsoft Master Account in the future, you will need to confirm your identity with this new system. If you run into trouble, our Account Support Team (https://help.ncsoft.com/cgi-bin/ncsoft.cfg/php/enduser/std_adp.php?p_faqid=4654%22) can try to help you access your account.
3. If you need to cancel recurring billing, you do not need to verify full ownership of the account. You only need to verify the information that is currently being billed and the Account Support Team (https://help.ncsoft.com/cgi-bin/ncsoft.cfg/php/enduser/std_adp.php?p_faqid=4654) will cancel the recurring billing for you. This can be done with a support ticket or by calling the support number in the link.
If you've ever verified ownership of your account before, look for what information you gave the Account Support Team previously. The verification information for your account would be the same as it was previously.
I understand this may seem a little daunting, but I'd like to reiterate that this is for the security of your own master account. If you're having problems, please submit a ticket or call number in the link. If you have problems afterwards, please let us know.
Posts that are not constructive will be removed, as usual. I'm happy to answer questions.
Less than 24 hour notice of implementation of such a "broad" change is ridiculous. If you'd like I can setup a conference call quick to teach you the basics of project management, which includes adequate time to distribute descriptions of the changes occurring and to solicit feedback from the stakeholders (e.g., paying customers).
Its really nice you didnt mean to make difficulties.
But you did.
So the question is, was it because of total incompetence of whole support team? There wasnt a single person who would say to others that you need at least post info more than one day before of implementing it?
Thank you for answering and not deleting my third post in row.
Ok so I was lucky enough to see this early on and check my answers were memorable.
I log into one of my inactive accounts and it asks me for the date of birth, NOT security questions. I never put the correct date of birth into my details because I think it's a stupid thing to do with your DoB being so easy to obtain over the net. I didn't check what DoB I had on my accounts (if I can even do that) because I didn't think it was needed.
Luckily that was a worthless account and I have the original e-mail for it anyway, but that's ridiculus. I'm now waiting for the "failed attempts" timer to go so I can try my main accounts, I'm really worried now.
Some years ago ,when my PC crashed, i lost the 20 digit info of my 3 account's. i was hopping that it wouldn't be necessary to use them anymore or get hacked because i could never get my account's back. NO I WAS WRONG.
after almost 5 years its really hard to remember what childhood nickname i gave or how i typed it.its really freaking to try to remember wish address i wrote because even now at the place I'm leaving we don't have address.
Now from the 3 account's the 2 get off,only the most recent was saved.5 years of hard trying get lost.:(I AM OFF.sash behaviours with no respect in my country we call them fascism:eek:.you cant slay us for our own good.
I understand the notice was short and this has added a lot of frustration for some of you. I am gathering the constructive responses you've given to share with the appropriate teams. I do not currently have an answer regarding the decisions for the timeline.
To those who are currently having issues logging into your account after this update, please add your support ticket number to this thread. I will be happy to look into it for you.
Lineage 2 has been the red thread of my life for seven years now.
I worked verry hard on my accounts, loved every bit of it no matter how hard it got sometimes .
I learned to play Lineage after my almost fatal suicide attempt.
If lineage 2 hadn't been there i would have tryed right after again, now i risk to lose this , and frankly i cant take it already.
I can already feel my throat closing and i'm crying because i can't rememebr my passes i put 7 years ago.
I understand the notice was short and this has added a lot of frustration for some of you. I am gathering the constructive responses you've given to share with the appropriate teams. I do not currently have an answer regarding the decisions for the timeline.
To those who are currently having issues logging into your account after this update, please add your support ticket number to this thread. I will be happy to look into it for you.
-Moxie
Please do forward this, for one moxie, I think this is a great implementation to our accounts however a weeks notice would be amazing. Just backdate it a week take it off for a while longer let us get what we need done and then take it from there. This will be saving us the consumers a headache also while saving NCSoft our business.
then i promise never contact account support if get hacked, just remove this feature from my master account :)
p.s. i remember my answers and have full access to my master account.
I understand the notice was short and this has added a lot of frustration for some of you. I am gathering the constructive responses you've given to share with the appropriate teams. I do not currently have an answer regarding the decisions for the timeline.
To those who are currently having issues logging into your account after this update, please add your support ticket number to this thread. I will be happy to look into it for you.
-Moxie
and im waiting 3h for any aswer :( its takes to long
Just giving everyone 2 weeks to check their info would be all that's needed, and don't use stuff people can't see on their account info, like date of birth!
An even better solution would give people an intial 1-time pass to log into their master account and check the info. Solves the problem of people coming back to game who can't remember their info also.
As it stands I imagine you may lose a substantial amount of players, I know if I lose important accounts due tho this I won't be sticking around.
No kidding now since we start from point zero again (the people that already verified) we should be able to request these information like serials and stuff
its not like everyone got all those stuff over 5 years!
actually i regard this change and i like cause i have been scammed 2 times,but i have some questions:
1)how excactly this option gona help in my security?(i understand that gona hit all RMT accounts,but how official owners?)
2)if i have a keyloger or what other method the scammers used on past,how this thing gona protect me?
3)if i ask a friend of mine to reactivate my account for any reason ie.economical/time/business etc do im in trubble to get my acc banned since sharing accounts is bannable offence.
4)account sharing is bannable.so if in my party we collect all drops in a seperate account(dwarf for excample) we gona have problems now?i mean this thing when u register your pc to a specific account,u gona check on what ips also each account login?
as for all complains,every official owner knows what answer have put,even not is easy to confirm the ownership,so stop tell ...
Less than 24 hour notice of implementation of such a "broad" change is ridiculous. If you'd like I can setup a conference call quick to teach you the basics of project management, which includes adequate time to distribute descriptions of the changes occurring and to solicit feedback from the stakeholders (e.g., paying customers).
Side note.
Do anyone thought about stressing to limit help-desk with such 'initiative'?
How many request they have now?
Let me guess.
100 in queue?
200?
How normally they do you have?
20?
So, are you just going use our money ... just for help us in overtime?
Or just answers will be given in 3-4 days?
Great concept ...
To be constructive.
Next time think a bit before you mess with payments.
If it was next problem with security as was in 2006 you should not punish clients for your indolence.
It is like playing with razor and is best way to get "stupid" questions about drop of revenue in march of 2011 from CO.
You can't be surprised with people frustration.
For many of us it is not only just other game but we have put our heart to those characters .. especially those who play 5-6-7 years :(
To all people with password recovery question problem : why didn't you change the questions few days ago ? worked fine for me :D
Guess what some ppl do work, don't play daily and they don't spam f5 every 5min to check if something new has showed up on l2 site.
Just to let u know, I didn't have problem with my account verification and I had no idea about new system untill someone wrote it on clan chat today.
Ingame announcement would be better sollution in that case than tiny almost invisible info on the main site...
Not to mention that its really annoying for ppl like me, with dynamic ip, when you are forced to fill additional info everytime you want to log cause it's pointless to add ip when you know that it will change in 24h.
Why those questions were ignored and ppl write random stuff? Cause you are asked to set them when you reset accout password for the first time. If they ain't set u are asked for bday date.
I cant understand the meaning of this update. I mean if someone can keylog your password what will prevent him from getting the 2 answers in the same way? For a lot of people IPs are not static so they will most probably have to type all 3 passwords.
Thankfully i actually forget which pass i used for master account all the time (since its a pass i use at most once a month) so i have made sure my answers are correct.
But two of my friends have just written down their passwords and just filled the rest quickly when they made their accounts. Now if they had forgotten their password, i would totally blame them for disabling the way for ncsoft to verify its their account and help them.
However this is not what happened, they remember the vital part (password) but not the ex-unimportant questions only for NCSOFT to make the questions vital and the password irrelevant in a ninja way since you can easily change the password if you know the questions. 1 or 2 days of warning in the website (which is unfortunately totally non-essential to the l2 player due to being outdated) is nothing... Even in game the time is just too little... Someone can easily be forced to not play l2 for 2 days by real life obligations.
at this point my understanding of this update is this, nc soft is now asking for further access to ur computer. and im sry to be the one to bring this to light and im sure my comment will be deleted, but. rumor around the game is that ncsoft emplyees r probably the ones hacking the ur accounts as is, snce so many accounts r hacked, who els has access to that many accounts? granted this may be just bs. but its possable. u never know. so giving more access to u guys, for me seems counter productive. further more u guys got jacked for l3 by ur employees, shows me this is not a smart move on my end. sadly ive already verified without fully understaning what the update was, so at this point im considering d activating my accts and just plain quiting. and sry to say just about my whole clan will be doing the same. so nc soft say good bye to all those monthy moneys. i am sure i am myself and clan members r not the only ones who feel this way so l2 is probably done. being that its already gone to **** as far as members go. i have enjoyed gameplay, l2 is fun. but ur customer servise has sucked since day one. im tired of every petition i submit coming back as "there is nothing on our end that would cause this issue" there are other games out there guys and maybe its time to let this one die. ncsoft has gotten way to big headed. sad too, high five was actually kinda neat. to bad ur customer servis sux so bad. clan is looking into rift. i may try dc universe myself. gl to those who stay but im inclined to follow my clan on this one, in quiting. im sry i dont think nc soft needs access to all the info on my comp and all my identity info, identity theift is to0 popular these days. no sence in further compromising myself, over a game.
FYI, support "ask a question" system is bugged... password isn't necessarily needed AND even though it states "lower case" for username, apparently mine has some capitals...
FYI, support "ask a question" system is bugged... password isn't necessarily needed AND even though it states "lower case" for username, apparently mine has some capitals...
BROKEN
Thanks for the information. I will forward this to the team that manages the support site.
Side note.
Do anyone thought about stressing to limit help-desk with such 'initiative'?
How many request they have now?
Let me guess.
100 in queue?
200?
How normally they do you have?
20?
So, are you just going use our money ... just for help us in overtime?
Or just answers will be given in 3-4 days?
Great concept ...
To be constructive.
Next time think a bit before you mess with payments.
If it was next problem with security as was in 2006 you should not punish clients for your indolence.
It is like playing with razor and is best way to get "stupid" questions about drop of revenue in march of 2011 from CO.
You can't be surprised with people frustration.
For many of us it is not only just other game but we have put our heart to those characters .. especially those who play 5-6-7 years :(
Do you have an account you're unable to access right now due to the security update? If so, would you mind sharing your ticket number so I can look into it for you? Is your account currently inactive?
Do you have an account you're unable to access right now due to the security update? If so, would you mind sharing your ticket number so I can look into it for you? Is your account currently inactive?
-Moxie
moxie this is the only thing i got since ive send the email to support is it ok?
moxie this is the only thing i got since ive send the email to support is it ok?
[---001:000538:53077---]
I'm not sure what that is. A ticket number for the support site is a 12 digit number, beginning with the date you submitted the ticket. So if you submitted a ticket today, the ticket number would be 110302-######. After you've submitted a question on the support site, you should get an email that includes the ticket number.
at this point my understanding of this update is this, nc soft is now asking for further access to ur computer. and im sry to be the one to bring this to light and im sure my comment will be deleted, but. rumor around the game is that ncsoft emplyees r probably the ones hacking the ur accounts as is, snce so many accounts r hacked, who els has access to that many accounts? granted this may be just bs. but its possable. u never know. so giving more access to u guys, for me seems counter productive. further more u guys got jacked for l3 by ur employees, shows me this is not a smart move on my end. sadly ive already verified without fully understaning what the update was, so at this point im considering d activating my accts and just plain quiting. and sry to say just about my whole clan will be doing the same. so nc soft say good bye to all those monthy moneys. i am sure i am myself and clan members r not the only ones who feel this way so l2 is probably done. being that its already gone to **** as far as members go. i have enjoyed gameplay, l2 is fun. but ur customer servise has sucked since day one. im tired of every petition i submit coming back as "there is nothing on our end that would cause this issue" there are other games out there guys and maybe its time to let this one die. ncsoft has gotten way to big headed. sad too, high five was actually kinda neat. to bad ur customer servis sux so bad. clan is looking into rift. i may try dc universe myself. gl to those who stay but im inclined to follow my clan on this one, in quiting. im sry i dont think nc soft needs access to all the info on my comp and all my identity info, identity theift is to0 popular these days. no sence in further compromising myself, over a game.
The new security update does not access any more information from your computer than it did previously. This additional feature is not unique to the NCsoft site and is widely used for security purposes elsewhere.
I'm sorry to hear you've had bad experiences with our Customer Support teams. Would you mind sharing with me the specific experiences you had? I'd like to look into this.
I'm not sure what that is. A ticket number for the support site is a 12 digit number, beginning with the date you submitted the ticket. So if you submitted a ticket today, the ticket number would be 110302-######. After you've submitted a question on the support site, you should get an email that includes the ticket number.
To all people with password recovery question problem : why didn't you change the questions few days ago ? worked fine for me :D
because this change was implemented in like 24hrs, I tend to troll these forums a lot but even I didn't catch the upcoming change until after the fact..
as mentioned by others before why did we get such awful short notice on such major change ? why wasn't there an ingame notice upon login to warn the player/paying customer that this chance was coming a few days before implementation ?
Less than 24 hour notice of implementation of such a "broad" change is ridiculous. If you'd like I can setup a conference call quick to teach you the basics of project management, which includes adequate time to distribute descriptions of the changes occurring and to solicit feedback from the stakeholders (e.g., paying customers).
well said and to be honest when I first read this topic I thought it would be implemented next week as there's nothing in the first post that gave even a hint things would be changed so fast..
luckily for me I managed to find all my old info but yeah not a nice way to treat paying customers..
This is simply the worse idea they could ever came up with. All i can say to this.
Also don't have a clue what my 3 master accounts have for security answers. And on top of that, my credit card is finished this month, so, GF! (and im euro so i get a brand new one ... )
To players that forgot their information, contact support and they will be able to help you through other verification methods and then your security questions can be reset as necessary.
NCSoft has the ********* support service in the history of major gaming corporations. I'd be more successful using a divining rod to find water in the middle of the Sahara than I would of getting one of my problems fixed by NCSoft's Customer Support.
4 years ago, I had an entirely different credit card number, 2 different billing addresses, a different email, and couldn't care less about security questions for my support toon accounts because I didn't think your company would be this stupid to do this, so I used the same word for security questions that were entirely unrelated to the question, but were important to me at the time. What makes it worse is the answers are case-sensitive, so if I was in a hurry and didn't want to capitalize the name of my first pet (which, to this day, I can't remember if I put down my first bird [technical first pet] or if in a hurry, I put down my first major pet [a dog]), so that only DOUBLES chances of failing as harped upon here:
Was it Mogadishu avenue? or Mogadishu Avenue? or mogadishu avenue? or mogadishuavenue? or MogadishuAvenue? or Mogadishu avenue 10? or MogadishuAvenue10? or Mogadishu avenue 10? etc. etc.
O wait! NCsite blocked my attempts after the third try.
The only reason people get hacked is because THEY'RE stupid. Laziness shouldn't be punished as much as sheer stupidity, but it seems in this case, we can chalk another failed attempt at fixing something to NCSoft.
Why does your company go for the throat of its customers by addressing account security? That's almost as dumb as forcing major updates without first addressing bugs that weren't even fixed in PREVIOUS updates but were constantly addressed and heckled about. Or better yet, why not fix GameGuard? Why not do something more productive? Granted, losing over half your player base to this completely idiotic move is productive, but a bit of a step in the wrong direction.
Looks like all my support toons are gone, all I'm left with is my main. Peace out, Lineage 2.
Dear Moxie and Sace, let's say this update in security was 100% needed to be that fast and w/o previous ''warning''...
Let's say we got all the needed information to reset that account...
Why i have either to wait 2 days for your responses or either spend 50$ on phone to call you?
Dont you think we need to listen some apologize for the inconvenience instead of telling us we need to learn the hard way to be more carefull on how we make accounts on any games?
Ty very much for "banning" me from playing L2 again.
There is no possible way to find info and stuff from 4 years back...
i even asked NCsoft to fax em my ID card so they can verify me through Name etc
but noooooooooo.
BB Neme no more grind for you...
Gzz NSFailSoft very nice security update....
Kinda forgot 2 accounts that i had created 3+ years ago.E=mail that was registered was innactive for loooooooooong time so it went off and now that i logged in it's empty cause of deactivation.
How is it possible to remember questions i answered 3 years ago ? ><
NCSoft created a chaos by enforcing this new security measures with ONLY 1 day notice. Of course people are mad, some players posted in this thread saying that "I secured all my accounts" "You should have kept your info" etc, thats very selfish and dumb thing to say. I'm good so screw the rest of u guys... Nice. Everyone here is a paying customer that deserves to be treated with respect from the company (well if company wants to keep them).
I have my all of my main accounts info, but I literally have 0 info from my lowbie buffers (because they are trash accounts, I didn't keep the info. Even the e-mails are old (5 years) and expired).
Its a nice thing to try and better the security, but GIVE HEADS UP to players, more than ONE day..... I'm expecting NCSoft to realize for once the mistake they made and put this measure on hold for 1-2 weeks. Give the players the chance to update their questions/fix their info and then back them up. I'm probably quitting if this doesn't happen though because I don't have a way of getting my buffers back == making game impossible for me.
Ty very much for "banning" me from playing L2 again.
There is no possible way to find info and stuff from 4 years back...
i even asked NCsoft to fax em my ID card so they can verify me through Name etc
but noooooooooo.
BB Neme no more grind for you...
Gzz NSFailSoft very nice security update....
Have you submitted a ticket to see if the Account Support Team can assist you? Please give it a try if you haven't.
I'd like to stress, if you're unable to log into your Master Account, please try submitting a ticket to the Account Support Team. They may be able to help you out. Once you've submitted a ticket, please post the ticket number here in this thread.
I'd like to stress, if you're unable to log into your Master Account, please try submitting a ticket to the Account Support Team. They may be able to help you out. Once you've submitted a ticket, please post the ticket number here in this thread.
I'd like to stress, if you're unable to log into your Master Account, please try submitting a ticket to the Account Support Team. They may be able to help you out. Once you've submitted a ticket, please post the ticket number here in this thread.
These "security" measures don't really protect much... but I guess thanks for implementing something that you thought people wanted.
My request to the NC crew is, on behalf of all of the angry and childish people posting here, just give us a few more days in order to get all of our accounts in order in regards to the security questions. One day warning isn't fair for this extreme of a measure. So, remove the restriction, warning is given, sufficient time to react is given, then re-implement properly.
Sounds fair to me and then anyone that is complaining can have the problem on their own conscience.
Sace deleted my post, which was the 2nd reply to this thread and predicted many people were going to lose accounts.
NCSoft can't be that stupid and had to of thought of this before hand, I mean seriously. :)
Personally my account(s) are fine, because I made sure I had up-to-date answers with correct capitalization before the security feature was enabled. Though, I feel sorry players have to go through this and the end result causing even less players to play this 6+ year old game.
yeah cause they are ****** to think this was not gona cost them its funny how they thought it was gona go all smooth lets *** our players and have a beer pretty much what they did
This is just insane... Tech support said they cleanred my account questions but I cannot log in for five hours now.
I cannot even log into my master account anymore, all I get is this: "You cannot login to this account from your current location at this time. If you believe this to be in error, please contact Customer Support."
So I contact Technical Support; FIVE HOURS AND NOTHING FROM TECH SUPPORT after they clearned my account security questions!
NCsoft if you are tired of hosting L2 then just take the entire game away, will save your customers the hassle of dealing with problems like this. I for one will not renew any of my four accounts and will find a different MMORPG to occupy my time. :(
Remove the new security system and allow players to at least log in and reset their questions before screwing them with zero warning.
I am so fustrated right now it is scary. :P
This post will probably get deleted anyway. *sigh*
I hate people that are waiting for everything to be solved by teck support !!!
Sell your current home,buy a new one in a different place and try from there. Problem solved !
If you are renting a house even easier !!!!!!
I guess this post is your way or trying, and failing, to be funny?
Cannot log in from this current location... I have only been living at this location for 35 of my 40 years. :P
Thank the lord I managed to find the piece of paper I wrote down my secret answer on (I mashed the keyboard for random gibberish) 6 years ago, was barely readable, lol. Freakin amazing I still had it.
way to show how unprofessional NCNA is... everytime I have deal with NCNA support I get disappointed...
don't you do any risk analisys before any big change?
don't you make a schedule with a transition plan to make this big change go smooth?
do you even know what a communication plan is or how to manage a project at all?
did you actually hired security experts to advise on how you can improve the security?
what's the point of making validations when your security system is so broke to the point of allowing two distinct passwords to work for the same login?
everyday I get more convinced that NCNA is run by kids out of high school, not professionals
btw, here's the ticket that "may" help me out: 110303-000699
The problem here is that they changed very specific and critical policy after 7 years and expect for there customers to be able remember or find this ******* ****. My GF lost 2 accounts including her main that she started with me back in first week of the original beta and I lost my SWS account that.
but hey kordesh since ur such a problem solver ill submit a petition to make u a gm.......responce came back it says "there is nothing on our end that would cause this to happen, if u continue to have this sugestion it sux to be u"
I'd like to stress, if you're unable to log into your Master Account, please try submitting a ticket to the Account Support Team. They may be able to help you out. Once you've submitted a ticket, please post the ticket number here in this thread.
-Moxie
I'd like to stress that I theoretically have 3 tickets that are still open and have no resolution from MONTHS AGO that your watermelon-eating ****** "support" team has yet to have helped me with. Talking to the grave of my dead dog produced better results than those monkeys ever could about any issue, let alone something like THIS.
The best part is that the captcha box accepts any input...rofl failure
And questions being asked...
What primary school did you attend? (What primary school did you attend? WTF is that? They don't have primary schools where in my state. I know answered gibberish.)
What college did you attend? I attended three...can't remember what one I entered. And I don't have the serial or the account confirmation code. I have moved 5 times since I started that account and had to start several different email accounts because of all the stupid gmail, hotmail, and yahoo spam those types of email accounts get on regular basis.
The best part is that the captcha box accepts any input...rofl failure
Uber security function. Capatcha system takes any answer, but refuses my correct security question answeres and locks my master account. They clear my security questions but still cannot log into my master account because my previous attempts failed too many times.
I have all my original information when I started playing in Prelude, original CD's, and keycodes from every chronical up to now... even credit card infomation but it seems having it is useless when their security function is so flawed it refuses correct answers.
I have original install disks from Prelude all the way to C5 that I purchased, including boxes and an actual timecard (from C1) that I never used and kept as a soviener.
lol, I cant believe all of the people who are mad about this change.
Cant remember your answers ? or your serial codes ? lol
Write it down next time. lol
I dont mean this offensively but you must be "new" here :)
Im lazy so Ill just copy my post from other thread...
/rant on
/sarcasm on
You cant remember what you put for silly questions 7 years ago for this new random game called Lineage 2 you thought you'd check out quickly so didnt care?
Crup dont worry they got you covered. Just contact support - and all you need do is remember 10 times as much random/quick stuff you mighta put for any one of the fields (even if all others are correct). And best part is if you make mistake (eg: typo or wrong detail from another account by mistake) they wont let you know where you wrong, 'wrong infos bb now have nice day'.
...whats the problem?
Oh and given age of game, many here are old schoolers from beta/prelude/early chronicles... the very people need to keep ones being hit worst...
Also simply:
1. Anyone who hasnt experienced ncsoft inquisition wont know what the problem is.
2. Anyone who has and has an account from early day/quick infos will understand why this is bad.
I'd like to stress that I theoretically have 3 tickets that are still open and have no resolution from MONTHS AGO that your watermelon-eating ****** "support" team has yet to have helped me with. Talking to the grave of my dead dog produced better results than those monkeys ever could about any issue, let alone something like THIS.
Been playing for 7 years, since prelude.
I have a job, wife & 4 kids & can still be prepared.
Have all my important info backed up, even have my original prelude edition cd jacket with the serial codes right on them.
Some people just have to learn the hard way I guess.
I think I can answer 2 questions of mine by doing a comparison of your life to a comparison of the player-base going on.
Were you prepared to have the 4 kids?
Some of us have never moved and so haven't changed addresses, wrote everything down in triplicate for a game (but never a grocery list. video games > groceries!), made hard-drive backups, never switched out credit card numbers, and have amazing memories regarding things like street we grew up on, first pet, color of our first car, etc. So in theory, completely 100% preventable for these people!
Or were you prepared to prevent the 4 kids and failed?
Not one player thought that in 7 years, NCSoft would randomly change their security plan like this and not warn anyone, and some people just didn't take the security questions seriously, because honestly...unless you account share or have a keylogger, you have no worries about being hacked, so it doesn't matter.
Been playing for 7 years, since prelude.
I have a job, wife & 4 kids & can still be prepared.
Have all my important info backed up, even have my original prelude edition cd jacket with the serial codes right on them.
Some people just have to learn the hard way I guess.
my accts r good and all verified. however my issue lies with nc soft itself, im sick of their attitude about everything. its time they learn that the players come first. so lesson to them will be no money coming in. i have taken my accts off auto pay and will not re up till they change thier attitude. this game has been a nice fun little hobbie and i met some cool ppl but im done. i can place my time elswhere. what u need to see man is this. to those of us who know our info its great but its not ganna be fun if there is no one in game to play with. so my personal protest here is against nc soft and for the players as a whole.
its not supposed to be funny LOL
anyways if you feel damaged just pm me!
to those of us who already verified there is no case cause we have agreed. furthermore its not worth the time. best thing to do for everyone is to just stop playing let nc soft reap what they have sown. done deal
Is easy guys what we complain about? Solution so simple:
1. Travel back in time 7 years.
2. Carefully put proper infos, and write down said proper infos.
3. Create a colour key system for serial-to-account so dont they get mixed.
4. Store in safe place.
5. Choose not to have a house fire, flood or something.
But dont worry this is worth it, because now hackers cant login to our ncsoft master account. Of course, doesnt stop them login your game account and take all yer stuffs (Q: Or does the IP apply to ingame access too?).
Im usually sticking up for ncsoft and understand the job they gotta do, but they must not see the problem with this and it will screw so many people and the accounts they have worked on for years and years. Very bad for the game. If it needs to be done, it needs to be done differently.
Why not simply allow people add "Permitted IP's" to their account? Perhaps not cover them for **** if they dont add it? Why need get past security questions in the first place? Seems overkill and unneccessary.
It could be a nice extra security service/option for customers, that ppl like.
Instead its one of the measures that screws and inconvieniences.
to those of us who already verified there is no case cause we have agreed. furthermore its not worth the time. best thing to do for everyone is to just stop playing let nc soft reap what they have sown. done deal
u sir, are wrong!
have u ever heard about indemnity?
Kordesh is right though. People writing gibberish as answers to important details about your account are morons and deserve to lose their accounts. I also can't understand how people cannot remember the most basic answers such as the city you were born in, nicknames, pet names, parents maiden name etc. Come on people, these are the most basic of questions to know.
well still got my main but lost my buffers no point playin this game anymore and with response from nc employes telling players that PAY MONEY that they learned a lesson for loseing there accounts they been paying and playing for years thats total BS yeah its my fault i did not save question and anwsers and for somone to say "hey u remember that key we sent ya 5 years ago" are u kidding me and sace talking about for players benift how did this help anyone point out 1 way it did.
Hell there lots of player playing that don't even have a clue they might not be able to log back in right now and what nc have done you would think they would have by now sent a email saying he we *** up please check your acc i mean these people pay u money and this the service we get lol company no wonder they game dieing and this just helps it more
Kordesh is right though. People writing gibberish as answers to important details about your account are morons and deserve to lose their accounts. I also can't understand how people cannot remember the most basic answers such as the city you were born in, nicknames, pet names, parents maiden name etc. Come on people, these are the most basic of questions to know.
dude u have a point but at same time again people don't have file cabinets for l2 accounts and if u do thats lol in it self but when they go to put a ticket it they asking for info that lots just don't have like a email with a key and a used game card from 5 years ago and again what about a warning email that this was gona happen 24 hours would be nice
Kordesh is right though. People writing gibberish as answers to important details about your account are morons and deserve to lose their accounts. I also can't understand how people cannot remember the most basic answers such as the city you were born in, nicknames, pet names, parents maiden name etc. Come on people, these are the most basic of questions to know.
Simple to someone who doesn't have many of certain quantitative answers. Problems that may arise:
Nicknames...idk about you, but my nickname wasn't Flipsy when I first started playing this game, but that and Flip stuck and they've been my nickname for the last 4 years. I don't remember it when I made the account.
Pet names...when I write this, half the time it's to something semi-important, and so if I don't want people to guess this, I put the name of my first bird (that my family got when I was 3). But if it's something that I don't care as much about, I put the name of my first dog (that we got when I was 10).
Mother's maiden name/Father's middle name...what if you don't know one of your parents, but at the time, it was a random thing you remembered?
Color of your first car...family car? First car you ever owned? Car you helped co-sign?
The issue is that memory is difficult for some people (myself included). On top of that, some people have alt accounts for support toons only. My DC had Karmian robes and a homu with acumen on it, I could care less if someone force-hacked that account cuz nothing was on it and I knew nothing was going to be on it, so I gave its security questions the same answer. Problem was that the answer was a word that was important to me...3 years ago. Did I think it would be needed for a situation like this? Nope!
Another one...an account that has my now ex-fiancee's information as her security questions. I made the account for her, paid for everything, but the security questions are hers. She doesn't talk to me anymore, so I'm screwed finding out her dad's middle name. Her email address has the CD key that I doubt she saved. A credit card number I haven't used in 3 1/2 years. I was in MOS school when I made the account and I'll be ****ed if I can remember that address that I resided at 4 years ago. Yeah, I messed up there, but did I know that those questions would be needed? I could have cared less because it's just a support account for me now!
Been playing for 7 years, since prelude.
I have a job, wife & 4 kids & can still be prepared.
Have all my important info backed up, even have my original prelude edition cd jacket with the serial codes right on them.
Some people just have to learn the hard way I guess.
Do you know which account goes with which serial? If not I'd login your accounts and match that up too while you have access.
Have you ever had to do the ncsoft inquisition before? You'd be surprised even with all your infos you think you have, easy to fail still and not know where or why (typo? wrong serial to account match? wrong address? its a wonderful mystery)
Ok ok to be fair maybe I'm jumping gun a little - perhaps we dont actually need go through the full ncsoft inquisition, I just assumed as much as usually need to even for small thing. Cant see it being any different for this. But I could be wrong - anyone not had to do full inquisition? Security question 'reset' sounded promising.
I just know how impossible it can be to verify even a well recorded account with all precise detail they need.
Ok ok to be fair maybe I'm jumping gun a little - perhaps we dont actually need go through the full ncsoft inquisition, I just assumed as much as usually need to even for small thing. Cant see it being any different for this. But I could be wrong - anyone not had to do full inquisition? Security question 'reset' sounded promising.
I just know how impossible it can be to verify even a well recorded account with all precise detail they need.
all i had to do when i logged into my master acct is give my birthdate. and it told me i was verified. idk if i will have to answere questions if i renew my accts when they go down.
all i had to do when i logged into my master acct is give my birthdate. and it told me i was verified. idk if i will have to answere questions if i renew my accts when they go down.
Naw I mean if you cant get past security question and/or birthday and need 'contact support'. I assume this means successful pass typical inquisition for them to be of any help. Whatever my own case which isnt too bad, Im more concerned for the sheer number of long term players that will no longer be able to play because of this.
Not to mention returning players who come back but cannot access account for resubscription - Im confident most who cant wont bother going through ncsoft support - especially if they know what its like, they'll just think screw it I wont come back afterall :( if they arent re-addicted yet and just wanted come back check thing out, they wont have the motivation to even attempt the inquisition.
I'd like to remind everyone again that posting messages that are not constructive will not help. I completely understand that some of you are aggravated with the situation. I need those of you who do not have access to your accounts to submit a ticket and post the ticket number in this thread. You may get assistance in resolving your access issue.
I do not have any specific information for you right now, but I am attempting to gather some data on how many of you this is actually affecting. Without your cooperation, it will be quite difficult to help on a broad scale.
Please, let's keep the thread clean and constructive. We will continue to moderate unnecessary posts. This is definitely not an effort to ignore you. It's a matter of keeping things orderly in a thread where we actually NEED constructive feedback.
Please, let's keep the thread clean and constructive. We will continue to moderate unnecessary posts. This is definitely not an effort to ignore you. It's a matter of keeping things orderly in a thread where we actually NEED constructive feedback.
I think for the most part if you read between the lines we have been constructive, because we've told you that this required warning and planning, which the player base didn't get at all! I would recommend instead of deleting and editing posts (which is a waste of time in my opinion) you should probably send these posts up to the higher ups and say, look...do we really want to alienate all these players to the point that they won't return to any NCsoft game nor will they promote our games to any of their friends thus not expanding our player base and future game support?
in a week time say maintenance next week just send everyone another email saying hey this is your account that is currently connected to the playNC and give everyone a new validation email and have them go in and set there DOB/secret questions its that simple
and let this be just a warning to everyone since you give warnings to botters now after all.
3. If you need to cancel recurring billing, you do not need to verify full ownership of the account. You only need to verify the information that is currently being billed and the Account Support Team (https://help.ncsoft.com/cgi-bin/ncsoft.cfg/php/enduser/std_adp.php?p_faqid=4654) will cancel the recurring billing for you. This can be done with a support ticket or by calling the support number in the link.
I hope you're fully aware that a lot of ppl will definitly not bother contacting support and just quit. And they'll then also not bother to contact support to cancel their subscription, but tell their credit card company they're to chargeback the billing in that creditcard, which is much more simple then trying to contact support on ncwest.
I do not have any specific information for you right now, but I am attempting to gather some data on how many of you this is actually affecting. Without your cooperation, it will be quite difficult to help on a broad scale.
from my experience in this area (I'm working for a online gaming publisher too), this issue will effect round about 30% of the user base of which 70% will not contact support.
I'm not sure how big the user base of lineage is currently, but seeing that the ticket number of 110303 is already with 1025 and assuming they're a sequence, well..... guess what most of these tickets propebly have as a content.
I fee like the victim of a burglary. The kind the police waste your time about where they will never find (or make much effort into finding) the person(s) responsible but they still make you fill out stupid mind-numbing documentation and answer questions for hours...
It's late/early... I'm tired. Had a very hard day at work yesterday, have a hard day to look forward to. However I'm ridiculous so I'm up trying to sort out a LOL L2 related issue despite how insufficient your tired experience actually is these days.
Tell me how many people are not going to bother with this and I'll show you how many people will just stop playing. You don't have any products worth the time of anyone who isn't truly addicted to bother with this mismanaged debacle of a situation.
I mean seriously how 'pro' is this? Something as annoying as this is handled virtually over-night like you have the cast of 24 working at NC Soft but anything the players actually care about ends up in the 'coming SOON(tm)' office? I guess that means by tomorrow we'll have GoD update also right? Congratulations on another fine mess you've made. Really, nobody does it better...
I have had 1 success story in the past with my account and their support so I will see how this works out, but I agree...most will just be like...oh well and move on.
After ~5 failed verification tries you can't log in anymore from ip you are currently using.
Seriousely someone should remove that limmit. 5 tries to remind urself stuff written ages ago and try out all possible combinations is definetly not enough.
ANd what is this, guys, i DO remember MY secret question,. and its answer, i know it - but you dont ask it! you ask stupid birthday, i dont need to remember it,
I'd like to stress, if you're unable to log into your Master Account, please try submitting a ticket to the Account Support Team. They may be able to help you out. Once you've submitted a ticket, please post the ticket number here in this thread.
-Moxie
Why do you think that I or other ppl will stress thierselves because one of your "UBER" security officers came with a "GREAT" security system that will cause more than half of the players quit?You still dont realize that we play this game for fun and for friends we have of whom we can meet somewhere else too...
I will be able to play because I have a credit card registered but wont be able to change my ingame password again or use any of the account services.(oh u will loose money for this too)But the question is why should I play this game when more than half of my friends will not be able to play after their account expired?I know that because we had a talk about this and seems like no one cares to bother themselves to work for this non-sense move...
Why not simply allow people add "Permitted IP's" to their account? Perhaps not cover them for **** if they dont add it? Why need get past security questions in the first place? Seems overkill and unneccessary.
In many countries (e.g. most of Europe, I think), you do not get a fixed IP for your internet connection, instead you get a new IP via DHCP every time you connect, and the ISP does a forced disconnect after 24h max to make sure you do. And no, it's NOT the same IP every time (i.e. no DHCP reservation) - they do that intentionally, so that you pay extra for a "business internet connection" if you want a fixed IP.
So a feature like "enter allowed IP here" would not work for many players, because they have a different IP pretty much every time they play / go to the account website.
But for real NC, remove it and implement it in 2 weeks after ingame announcements, you really wanna do all this work, when there is alot more simpler way?
I can asure you that some people wll stop playing, thinking they can't get it back even with out sending a support ticket.
Incident 110303-001260
I never cared about security, just played. And now - seems I can lose 5 year of life because of bad memory or my stupidity when i was young or of my HDD death :(
sad to see all those ppl losing their acounts. You should just reset those security questions and give us time to remember those answers.
Way to kill the game :(
im one of the same ive created my acc 5 years ago didnt remember questions at least give us a chance 2 change questions or something it will me shame if we lose months of gameplay
for a stupid security update
Friend ask also what is wrong with codepage in texts ?? IF your details for example contains letters non-english as Ä™ or Ä… it is shows at NCpanel in details as #&? or something (bad coding of text or not same codepage as when u input) Friend is sure that he did 2 good answers but one option was city name contained non-english letter so he is sure he fail veryfication because of that...