1.) if a german has a answer to the security question with the letter "ö" is it still an "ö" or is it like in mails that it has to be changed into "oe"?
2.) the security question is for the case some1 forgets his password (thats what was written when we registered). so why do we need it now if we dont forgot our password?
3.) if some1 fails to verify his account, (that just happened to my girlfriend, while she still has all the security thingy on a piece of paper) she cant log into her master account anymore. tell me please how that can be? she has NO chance to delete the payment method or quit the game. are u serious??? i hope you talked with your lawyers before u invented that great security thingy, and i hope your lawyers also know what can happen if u guys are crazy enough to continue to book up the money from her bank account...while she cant even do ANYTHING against that (delete her bank account info/cc card info at her master account). i think in that case u cant hide behind your US-law, since your subsidaries are in frankfurt, germany.
i'm really interested in your answers (especially how it can happen that she couldnt verify her account when it is the same infos like at the last pw reset u made some years ago)
dont get me wrong, i agree very much and appriciate that u FINALLY do some actions against account buyers and stuff, but its not good when the legit ppl (who has ALL needed infos) cant verify their accounts. i hope your support doesnt need to long to fix her problem
Hi there,
I do not have the answer to your first question at this time. I have forwarded this to the team that should be able to explain more about special characters being used in the hint answers.
The hint questions and answers are being used as secondary account specific information that is confirmed when a Master Account is being accessed from a new location.
If someone is unable to log into their Master Account, I strongly recommend they contact the Account Support Team to request assistance. Many of the people in this thread have already received assistance and been given access to their accounts. If someone needs to cancel billing, this can be done at anytime by submitting a request to the Account Support Team and verifying the current billing information. (Usually the last 4 digits of the credit card being used.)
I do not have the answer to your first question at this time. I have forwarded this to the team that should be able to explain more about special characters being used in the hint answers.
The hint questions and answers are being used as secondary account specific information that is confirmed when a Master Account is being accessed from a new location.
If someone is unable to log into their Master Account, I strongly recommend they contact the Account Support Team to request assistance. Many of the people in this thread have already received assistance and been given access to their accounts. If someone needs to cancel billing, this can be done at anytime by submitting a request to the Account Support Team and verifying the current billing information. (Usually the last 4 digits of the credit card being used.)
I hope this covers your questions.
-Moxie
And what happens to the people who don't remember their question answers and also dont have the original cd key and email and whos original cc may be 5 years expired and destroyed?
what was it that Sace said earlier? Pretty much 'too bad, learn a lesson the hard way?'
And I suppose in the meantime they can keep charging the cards or accounts.
What about people who used paypal because they didn't want a credit card number used, for greater financial security on their part?
Note that it took someone to threaten legal action against them for Moxie to answer.
Yeah, it's too hard for them to just temporarily undo their screwup and let the players fix the problem they caused because they couldn't be bothered to notify us of this major change.
And what happens to the people who don't remember their question answers and also dont have the original cd key and email and whos original cc may be 5 years expired and destroyed?
The likely answer is that they're screwed, if the previous support interactions are of any indication. Even if they were previously able to do all the billing interactions.
Just from the perspective of another user, don't even bother filing a ticket if the response is going to be this bad.
(About the only time I've ever accessed the master account is to fix billing.)
We understand that an account's security questions may have changed since the account's creation. The new security measure will ask for the questions and answers that are currently on your account.
Bull.... i changed the questions last time your crew messed this up and made them the same on all my accounts. that is not the questions they are asking for.
I do not have the answer to your first question at this time. I have forwarded this to the team that should be able to explain more about special characters being used in the hint answers.
The hint questions and answers are being used as secondary account specific information that is confirmed when a Master Account is being accessed from a new location.
If someone is unable to log into their Master Account, I strongly recommend they contact the Account Support Team to request assistance. Many of the people in this thread have already received assistance and been given access to their accounts. If someone needs to cancel billing, this can be done at anytime by submitting a request to the Account Support Team and verifying the current billing information. (Usually the last 4 digits of the credit card being used.)
I hope this covers your questions.
-Moxie
Explain as something that was specified as a tool which is supposed to be just only to be helpfull to recover lost password is now being used as secondary password. How is this possible to happen, does that makes any sense? U have no clue how many innocent people u smashed by this cool idea. And any trust into your company competence went below zero. :rolleyes:
I wish i could threat customers at my job same way as u threaten us and still keep it and be paied for that ...
it's ncsoft's fault for not giving us an update 2 weeks ago that this was going to happen, and for people to make sure their accounts are able to go through this process.
how many times did you read ingame the announcement to change your password?
iff ppl dont care that announcement .. they dont change their password nor check their security questions imo
Thats a little effort i took and avoided alot of trouble
anyway .. i wish all of you success to get your info back
And what happens to the people who don't remember their question answers and also dont have the original cd key and email and whos original cc may be 5 years expired and destroyed?
Are you currently having problems logging into your account due to this? I noticed you shared some ticket numbers earlier in the thread for someone else, correct? Can you check with them for the status of their ticket?
For all others having difficulties logging in, I still encourage you to submit your Support Ticket and post the ticket number here in this thread.
There are a lot of fair points raised by several people throughout this thread. Some of your concerns are specifically about the effectiveness of the new security update and I will share your concerns with the appropriate teams. (Being able to remove authorized locations, dynamic IP concerns, etc.)
Another large concern right now is difficulties in logging into Master Accounts to adjust billing. I do understand the frustration of needing assistance to access your account this first time, however, I'd like to continue encouraging you to contact the Account Support Team for assistance, then sharing your ticket number here. Once you have access to your account, you will be able to set your Hint Question and Answer, which means you won't need to contact the Account Support Team every time you access your Master Account from a new location.
The Account Support Team is well aware of the new security update and are fully prepared to handle your requests.
Finally, I would greatly appreciate your continued efforts to not flame and bicker amongst each other. I understand a lot of you have some strong opinions towards NCsoft at the moment, which is fine. Please try to keep it constructive and clean.
Are you currently having problems logging into your account due to this? I noticed you shared some ticket numbers earlier in the thread for someone else, correct? Can you check with them for the status of their ticket?
For all others having difficulties logging in, I still encourage you to submit your Support Ticket and post the ticket number here in this thread.
-Moxie
I saw this thread last night and made sure my questions were good for this "enhancement". I am posting the concerns and incident numbers for clan members who dont speak english well and/or cant currently post on the forums.
The reason i asked the question i did is because i encountered the same thing a few years back and was basically told too bad by the gm on the phone. I would hate to see other people be placed in the same situation and loose a main/alt/buffer account that they honestly own due to having to suddenly provide the needed info to prove ownership of their accounts without doing anything wrong, which is what many people i know are experiencing.
how many times did you read ingame the announcement to change your password?
iff ppl dont care that announcement .. they dont change their password nor check their security questions imo
Thats a little effort i took and avoided alot of trouble
anyway .. i wish all of you success to get your info back
As for me i was 100% sure of my account security, because dont use any 3rd party programs, dont visit websites, containing harmfull software and etc so dont need to change password everyday.
For security questions, i got mother maiden name and pet name, BUT
firstly, how i can remember if it was writen in capital letters or not, and i dont remember if i used special letters or only latin ones. Secondly, i got 3 pets same time and how should i be able to remember which one i wrote. Also same issue with special letters.
After so many years since creation, NCsoft didnt care about that stuff and i didnt need it also.
If you used special characters you're ****ed anyway. Like I wrote before I did the same on one of my accounts and ä was changed to something like #?# and another player here in the thread wrote it was changed to ae. So, happy guessing ;)
how many times did you read ingame the announcement to change your password?
iff ppl dont care that announcement .. they dont change their password nor check their security questions imo
Thats a little effort i took and avoided alot of trouble
anyway .. i wish all of you success to get your info back
Telling people they should regularly change their game login password and stating that NCsoft is revamping their security features on March 3rd and advise everyone to log into their PlayNC accounts to verify they can provide the secret questions and other ownership information associated with their account or they will be locked out are 2 completely different things.
I saw this thread last night and made sure my questions were good for this "enhancement". I am posting the concerns and incident numbers for clan members who dont speak english well and/or cant currently post on the forums.
The reason i asked the question i did is because i encountered the same thing a few years back and was basically told too bad by the gm on the phone. I would hate to see other people be placed in the same situation and loose a main/alt/buffer account that they honestly own due to having to suddenly provide the needed info to prove ownership of their accounts without doing anything wrong, which is what many people i know are experiencing.
This is the reason why I am posting and protesting as well. I *personally* am not affected, because I was able to access my accounts (despite a few terrifying moments of 'why is it not working!!!')
And you're kinda screwed if you're from Australia or any of the Asian / +8GMT range. If it gets to the point of having to call up NCSoft, long DISTANCE, those people have no recourse.
There are recountings here as well of inconsistent correct response; e.g. using the new security responses and failing the questions, but the use of older responses work, or, alternately, the original responses are not valid, but the latest ones are.
Boiled down though, Moxie, you guys fell flat on your faces without doing the thing you should have done in the first place, which was warn the players anywhere from a minimum of two weeks in advance, to even 3 months, through a variety of methods.
You're busy trying to blame the players, either for not keeping their information or having lost it or whatever, when said players had no problems YESTERDAY in accessing their master accounts, with the use of their obviously secure master password. You gloss over that reality very easily, and that, frankly, is contemptible. You're saying that the team is ready to handle it, but I haven't seen your team take responsibility or even offer up an apology for the whole mess.
I make account 5+ years ago. I pretty sure that I know answers to questions but they dont match. But ok, I give all information that I was able to restore (lol, I found my old PC with Win98 and start it to get some info xd)
solved.
i just contact them with all the info about my account, except the Keys of the game which i 've lost years ago.
They reply with a link to change questions and answers
And if anyone stopped to think one issue: any change in the regulations made without the consent of the members are prohibited by law throughout the European Union. In other words, NC broke EU law. I wonder how that came to such practices, the EU's consumer protection department?
Oh my god, this is so a WTF thread :D I dont have any problem since I created my account last year and I remember info, but what they did is unacceptable, in my opinion.
GF lol
Well got my 4 of accounts sorted just my mothers to go....
There's a saying over here that definately applies to any involved in designing this security debacle "you can't tell yer **** from yer elbow". Obviously people with no idea about security are trying to improve security and it shows.
As some have said nothing here that has been implemented actually increases the security of master account it just makes it more annoying for your paying customers, its design and implementation make Charlie Sheen and Gaddafi look rational by comparison.
Hire someone who is a reliable internet security consultant, you never know you may actually get something that works and does the job....
And the lack of notification was beyond abyssmal to say the least, negligent in the extreme.
Oh my god, this is so a WTF thread :D I dont have any problem since I created my account last year and I remember info, but what they did is unacceptable, in my opinion.
GF lol
Dude u ever try do not log in to hotmail box for 6 months ? Thats means
"Welcome to hotmail.com greetings from hotmail support team" and its first letter what u got :D even all ur registration mails was on that email box from Ncsoft. And believe me if someone created some prophet or bd for sister or brother or whatever he dont save any Secret questions just making an account like this Q. "wazap" A. "hiouhou"" date birth 1898.15.54 . and thats it . he get acces to game and never thinks about that he will need to answer secret questions after 4 yars of game lol. result is no questions no birthdate just an empty email :) What u offer do at this case ?
<TABLE border=0 cellSpacing=0 cellPadding=0><TBODY><TR><TD rowSpan=6></TD><TD class=smlabel noWrap>Reference #</TD><TD rowSpan=6></TD></TR><TR><TD class=smtext noWrap>110303-003787</TD></TR></TBODY></TABLE>
hi, wtf is wrong, tomorrow if u want make a rollback of all chars so all pll will enjoy the game back from 0, and yes make it a surprise like this one ;D happy ncsoft festivities
Mine can wait, i have it set to auto pay, so as long as i don't have to replace my card, it will continue.
however...
if i want to stop payments... i will be forced to go through alternative means.
email provider LYCOS.de closed down, and home change from germany to usa....
gg
nc please give us all atleast 1 week to update our information.....
alot of people created their accounts in 2004 some earlier some little later....
some wont remember their answeres due they might changed their normal answeres. because its so llloooooooooonnnnnnnnnngggggggggg ago when they created it....
U guys made me register on official website after 7 years of playing...
I dont remember any infos i put like 7 years ago...i wasnt even speaking or understanding english at this time...
Anyway after like 5h i found out my CD box and the CD key....
[Incident: 110302-003008]â€
NCSoft is close to bankruptcy. For years unable to solve the real problems of the game (use of illegal software), NCSoft manages to cut the branch from beneath your feet. Congratulations.
One thing to remember: Sace and Moxie are not likely the people who made this decision.
Neither Cabel (nor anyone else who is responsible for L2 in particular) is.
lol you have 3 accs and your wife 2, the midle name of your moms changed 5 times? You borned on 5 diferent places?
LoL... now do your homework and open one ticket for each acc.
With full respect.
Terry you have possible forgotten .. but you can choose hint questions.
You were NOT forced to pick up mother/father name.
Some of us took some 'funny' hint like beloved game or name of pet.
Thus it was 6 years ago.
Wtf? Can't you imagine you could forgot name of that game from 6 years back? Or it was name of pet ...suppose it was name of fish who died 1 month later and you had 20 more beloved pets?
So stop saying only about mother name.
Apart of it.
If you put REAL name of mother and REAL name of town.
How can you call "security" when that information is on your ID and can be viewed by anyone at "street"?!
I made ticket.
I have to say reaction was fast.
I manage to log back.
But still I think that operation is useless and only brought cry and anger.
Hello Nc soft
my family and I played Lineage2 about 5 years
we have a 3 game account, and we lost access to them after the last security update.
We live in Russia and our main language is Russian ... and all the titles in Russian, too.
For example, our streets is named as follows: http://i003.radikal.ru/1103/8b/034dfddcf073.jpg (http://www.radikal.ru)
in English it can be:Partizanskaya
or:Partyzanskaya
or:Partisanscaya
or 5-6 more options
the same situation with the other names and titles
I can not remember how I entered information up to the letter 4-5 years ago.
we play in the Russian clan, and the same situation in 50% of players
it's about 40 people
I ask you, and I think many will support me here, please disable this security update for the week to ensure that all players could go to your account and verify or change this information.
If you do not, these people will not be able to play and we lose a lot of good players. I want to continue to play, and do not want to lose a lot of good friends in this situation.
another big issue - many of our players do not know English and therefore have trouble communicating with your support.
(I used google translator to write this message)
Does NC support have an eyes? When I was requested to provide information I used screenshot from account (there are a lot of different spelling of my name/surname in english so I make it to be sure how I enter it here) so I just retype my name/surname and adress. Also I type last 4 digit from CC (my bank when make new CC to replace old - keep same CC number just change CVV code) and what support tell me? That I provide wrong info and need to make my best to find out right info.
Maybe I need to provide screenshot done from my master account before plus screenshots of my passport/drive permission? And add document from bank that I pay to NCSoft from exactly this credit card for last 5+ years ?
Reference # 110302-001749
P.S. I remember one of my petition with question "what is best way to pay for friend account with my credit card". Answer was epic - "Your friend can't provide you his account log/pass, but you can provide him you credit card info, so he will activate his account". This mean that credit card info - it's nothing and dont need to be secured, but account details - the most secret in the world and must be keeped secured with any cost.
P.P.S. I dont give you any reason to delete/edit my post, so please dont touch it.
With full respect.
Terry you have possible forgotten .. but you can choose hint questions.
You were NOT forced to pick up mother/father name.
Some of us took some 'funny' hint like beloved game or name of pet.
Thus it was 6 years ago.
Wtf? Can't you imagine you could forgot name of that game from 6 years back? Or it was name of pet ...suppose it was name of fish who died 1 month later and you had 20 more beloved pets?
So stop saying only about mother name.
Apart of it.
If you put REAL name of mother and REAL name of town.
How can you call "security" when that information is on your ID and can be viewed by anyone at "street"?!
I made ticket.
I have to say reaction was fast.
I manage to log back.
But still I think that operation is useless and only brought cry and anger.
You DONT NEED TO PUT the real name of nothing in there, use the question as a real HINT and answare with whaterver you will never forget. For god sake people uses internet for more then 5 years and do not know how to keep safe their own data. Its not cause you choosed the name of your pet you necessary need to type BINGO or REX on it, associate the question to an expecific answare, just don't type any **** that you will forget. And if you have a bad memory just create a note book of pass and lock on your diary or any place you think its safe.
Guys they dont want to help us come on...i told them at least i need only my main account that is created 5 years ago and they still asking me for original email..ORIGINAL EMAIL DOES NOT EXIST anymore..i have the second email 3 years now what the hell...and some other guys took back their accounts and they didnt remember anything...i will wait 1 more week and if nothing happens i will stop giving my money to Ncsoft.
With this if the support asks me the account security data that i received when i created my accounts i will lose my accounts because i already searched for it and i didn't found them, so i guess i just lost all my accounts, thanks ncsoft. I guess on my side will be one less client with 4 accounts :\
PS: I guess that with the flood of support you guys are having that you should at least let each account login once so ppl can change their security questions and then put the security up.
You DONT NEED TO PUT the real name of nothing in there, use the question as a real HINT and answare with whaterver you will never forget. For god sake people uses internet for more then 5 years and do not know how to keep safe their own data. Its not cause you choosed the name of your pet you necessary need to type BINGO or REX on it, associate the question to an expecific answare, just don't type any **** that you will forget. And if you have a bad memory just create a note book of pass and lock on your diary or any place you think its safe.
a security question is for account or password recovery, not for this ********.
I have never forgotten my password.
I have never been hacked cause I don't run stupid **** I download from the internet, and I don't use my L2 account/password on anything I register for.
I have never needed my security question for anything ever because I don't forget my ******* passwords.
[Incident: 110303-001106] 28 hours and counting, no response yet.
You DONT NEED TO PUT the real name of nothing in there, use the question as a real HINT and answare with whaterver you will never forget. (...)
Suppose "Maiden Name:"
You put hint ... T-Rex while your mother has Maiden name "Royal"
Cool.
Afetr 6 years you sit and think... what I have putted.
t-rex?
t-REX?
TREX?
..
or maybe Tyrannosaurus Rex?
etc.
If you put not real hint - there is chance to forget (what many ppl struggle here).
If you put real ... how can you call security?
Games/pets... get real, after 6 years unless you haven't put L2 or name of your beloved turtle who going live 200 years, can be forgotten.
a security question is for account or password recovery, not for this ********.
I have never forgotten my password.
I have never been hacked cause I don't run stupid **** I download from the internet, and I don't use my L2 account/password on anything I register for.
I have never needed my security question for anything ever because I don't forget my ******* passwords.
You are right bro..same here i never forgotten my password, i never been hacked and i never needed my security questions for anything ..same bro.
[Incident: 110303-001106] 28 hours and counting, no response yet.
Ye, that's a good idea :)
[Incident: 110302-002152] 1 response, but then no activity for 26 hours and counting. (26 hours after my response to theirs, ofc).
I wouldn't say anything (because other companies have even longer latency on normal support), but you (NCSoft) claimed, that you are well prepared @ support.
btw: It was mentioned earlier in this thread, but I just read it and it's really funny. NCSoft (Sace) suggests to put real information to the password questions and they're still used to reset your password. So, good job NCSoft for supporting hackers ;), now I only have to **** the e-mail account and do a little social engineering and I can steal the account. Much easier than before, where people could answer with gibberish, because they knew their passwords :)
Oh wait, there might be a even better way. Let's **** NCSoft support, because it seems a lot of people wrote their whole credit card number there (maybe even with CVV). Sounds promising :)
NC, you make my day. I wrote "my first mail is [email protected] but this mail i got from old ISP and I lost it when change ISP" and now you reset my password and send it ... to this non existing mail (I change ISP ~4 years ago). GJ!!!
With this if the support asks me the account security data that i received when i created my accounts i will lose my accounts because i already searched for it and i didn't found them, so i guess i just lost all my accounts, thanks ncsoft. I guess on my side will be one less client with 4 accounts :\
PS: I guess that with the flood of support you guys are having that you should at least let each account login once so ppl can change their security questions and then put the security up.
110302-002029
It's funny.
"We have cleared the hint questions from your account. Please try to access the account again and let us know if you encounter any other errors."
But it continues asking questions :)
One think is true, after this i bet nobody will ignore a feature like that anymore, and will start to take the recovery pass methods more seriously.
Oh, I did. With all the seriousness that I, as a computer and network security expert, know this method deserves.
I kindly asked the support to change the answers to my question to "none of your <censored> business" (with the "right" spelling of the word this board censors), providing enough info to identify I'm the right person to ask for this change.
The result after 33 minutes and 41 seconds (just checked mail headers) is: I don't have to use it anymore; it just asks for my birthday now, which I consider to be public knowledge anyway. The secure part is my password, and nothing else. Consequently, this is the only piece of information I both remember, and have securely stored in several places, some of them several 100 km away from each other.
Just disable the **** thing for a week. Do ingame announcement and turn it back on after
What do you get out of it:
A relaxing weekend
No CEO on you're necks why revenue dropped like 50% from march too april
No whining customers
Less time spending on forum too try and register all incident numbers and forwarding them or checking them yourself
More time too actually work on the game/improve it.
Sure there are people who bought there account or got it from a friend. You already know this. You even give botters a chance too change. So give people (no i aint one of them) too keep their accounts even if its a possibility that their account was bought or not originally theirs.
Why wont you do it:
Cause you guys cant admit that it was a bad decision. I think it typical an American behavior not too admit that their wrong even it they know it for them self. I am not mad its just the way i think it is. I might be totally wrong. It isn't a rant or whatever.
People aren't always right, NCsoft isn't always right. Just admit it and move on.The faster you do it the faster we can enjoy this game again
do we have maybe to fly there? or do anything that can help us to get master account acces back again? I cant understand that but im still thinking there are 3 persons only working for ncsoft or else i really cant explain that delay..
your crazy.... its 1 fat guy who sleeps most of the day...
Yes because i don't remember anything at all since the accounts where created to long ago and i don't remember anything that i've inputed on the accounts, so if ncsoft doesn't let me access my master accounts then all i can say is bb to all that know me ingame :)
Yes because i don't remember anything at all since the accounts where created to long ago and i don't remember anything that i've inputed on the accounts, so if ncsoft doesn't let me access my master accounts then all i can say is bb to all that know me ingame :)
it is kind of funny, when some people in this community make coments like:
"this is your fault and i am really happy that you didn't keep archive for activities such as gaming (like gaming is our whole life), and of course i am happy that i did everything in order and organized very well my gaming life (mb the only life they got)"
So grats for them they are the "clever" guys of this story
many players have rl friends acounts and in game friends acounts that is old and dont remember the security questions so what they do ??????
we play a game and we have spend a lot of money every month for years and now you come to say as that you we learn Mr Sace/Moxie the hard way ???:mad: who you r to speak us (the customers) like that ????? why i must put real life infos in security hits questions ??????who you are so i must give you my real infos ????? it is a game ppl why you dont tell us the truth?? i think something happened to your security thats why you search all these questions !!!!! so do you think that i give you my real infos Mr NCSOFT HAHAHAAHAHAHA !!!!!!!!!!!!!!!!!!!! THE ONLY THING THAT YOU DO IS LOSE MONEY because many players will ingor you like you ingnor us and quit game
many clan m8s thinking to quit like me and we dont have problem log in because we have the security questions but this kind of treament make us very angry GF NCSOFT MR MOXIE/SACE ...................:D
it is kind of funny, when some people in this community make coments like:
"this is your fault and i am really happy that you didn't keep archive for activities such as gaming (like gaming is our whole life), and of course i am happy that i did everything in order and organized very well my gaming life (mb the only life they got)"
So grats for them they are the "clever" guys of this story
They are people who are useless at this game so they accuse everybody else of cheating. Nevermind that account buyers have more incentives to know their stuff (think about it, who knows his rights versus the police better, a peaceful lawful man or an anarchist/hooligan/criminal). And those that don't will simply buy/bot a new char since with the population suddenly shrinking NCsoft will become more.. 'lenient' again..
You don't even need to attack account buyers directly for god's shake. I 'm pretty sure that they also are adena buyers and program users.
They are people who are useless at this game so they accuse everybody else of cheating. Nevermind that account buyers have more incentives to know their stuff (think about it, who knows his rights versus the police better, a peaceful lawful man or an anarchist/hooligan/criminal). And those that don't will simply buy/bot a new char since with the population suddenly shrinking NCsoft will become more.. 'lenient' again..
You don't even need to attack account buyers directly for god's shake. I 'm pretty sure that they also are adena buyers and program users.
very very true ncsoft measures always hurt at 80% the healthy players and 20% non-healthy, because the non-healthy know their job...
I think the code NcSoft implemented to compare form answer with database info, is wrong. You can say us if numbers, caps, blank spaces,etc in an answer are compared well?
and Please for heavens sake make an ingame message ,
there is stil la lot of people unaware that this is going on !
We need a message at log in and one once an hour, this is too important not to let everyone know from the one place we all are present and that ingame, forum is just secondarey , only a handfull people go there.
All the rest dont give a yota about the official site (totally outdated)
or the forum (only ranting and whining)
Numerous people have now requested that you back off the policy temporarily so that we can react with fair warning. I really can't understand why you guys are being so childish that not only will you not grant what we need and want (we are the customers afterall and at some point should be served, I think?) but you won't even bother to acknowledge that you are aware of what we want and explain why you can't or won't provide it to us. We are 7 years into this game and within 7 hours of posting a "warning" you implement the largest and biggest account security change ever. Does that seem logical or fair in anyway?
Just last week you acknowledged that you didn't provide us enough or clear enough information that we would no longer be able to use the treasure transform scrolls so you extended it for a week. Guess what, you really did provide sufficient and crystal clear information on that. In the case of account security, you provided almost none and yet won't help us any further than to STRONGLY encourage us to submit a support ticket with wait times of 48 hours and counting.
Lastly I would like to remind you that this "feature" is supposed to be FOR the customers, us. Not AGAINST the customers. So please, I kindly request acknowledgment of this request and further action taken to put it into place. Thank you, your want-to-be-sooo-bad-but-you-gotta-help-us loving fans.
For some reason they closed my ticket without any reply.
An alt prophet i have .
I sent at petition : registration mail/CD key/unique account ID/creation day/mail with payment i recieved when i tranfered this toon from Teon --- > Phoenix .
Petition closed without any reply. Not willing to open a new ticket since i will take a HUGE ticket number.
Old one i had and they closed : #110303-000517
LF reply about why they closed my ticket from Moxie or Sace please
Over the last few days I've managed to dig up information for 4/10 accounts. The oldest ones were easiest to find for some reason (I actually wrote stuff down). All of my accounts are on auto-pay, however, so it's not as pressing a need as the people that are having issues with renewing their account.
Should I wait and allow support to help these other folks and just petition later or would it be easier for them to handle if I went ahead and petitioned now, since that's probably all they are handling now anyway?
I reiterate 110303-004835, 24 hours passed, no answer, unless fail to think that the problem will have 70% of the players? Suddenly missing hands to work? How do you explain the individual problems of the people who do not speak English (probably about 50%)? Did You have there a project manager? If so, send him to work at Mac Donalds, the guy has no idea of a multilingual project management that the law in individual countries will not mention. At this point I want to thank google for a translator:)
Numerous people have now requested that you back off the policy temporarily so that we can react with fair warning. I really can't understand why you guys are being so childish that not only will you not grant what we need and want (we are the customers afterall and at some point should be served, I think?) but you won't even bother to acknowledge that you are aware of what we want and explain why you can't or won't provide it to us. We are 7 years into this game and within 7 hours of posting a "warning" you implement the largest and biggest account security change ever. Does that seem logical or fair in anyway?
Just last week you acknowledged that you didn't provide us enough or clear enough information that we would no longer be able to use the treasure transform scrolls so you extended it for a week. Guess what, you really did provide sufficient and crystal clear information on that. In the case of account security, you provided almost none and yet won't help us any further than to STRONGLY encourage us to submit a support ticket with wait times of 48 hours and counting.
Lastly I would like to remind you that this "feature" is supposed to be FOR the customers, us. Not AGAINST the customers. So please, I kindly request acknowledgment of this request and further action taken to put it into place. Thank you, your want-to-be-sooo-bad-but-you-gotta-help-us loving fans.
One friend got his account reset to DOB.
Now another friend learned about the changes TODAY!!! He also cant login on his master account, but he says he has proper info so I hope he will get it back soon.
Numerous people have now requested that you back off the policy temporarily so that we can react with fair warning. I really can't understand why you guys are being so childish that not only will you not grant what we need and want (we are the customers afterall and at some point should be served, I think?) but you won't even bother to acknowledge that you are aware of what we want and explain why you can't or won't provide it to us. We are 7 years into this game and within 7 hours of posting a "warning" you implement the largest and biggest account security change ever. Does that seem logical or fair in anyway?
Just last week you acknowledged that you didn't provide us enough or clear enough information that we would no longer be able to use the treasure transform scrolls so you extended it for a week. Guess what, you really did provide sufficient and crystal clear information on that. In the case of account security, you provided almost none and yet won't help us any further than to STRONGLY encourage us to submit a support ticket with wait times of 48 hours and counting.
Lastly I would like to remind you that this "feature" is supposed to be FOR the customers, us. Not AGAINST the customers. So please, I kindly request acknowledgment of this request and further action taken to put it into place. Thank you, your want-to-be-sooo-bad-but-you-gotta-help-us loving fans.
[Incident: 110303-000535]
[Incident: 110304-002046]
after a few tries i remembered the answers for the security questions, but now i cant login to master account, i can reset my password; but everytime I try to log in w/ new p/w it tells me that i cant login from this location. :mad: from where else am I supposed to login from. I have 3 accounts, 1st one expirde today. next 2 should expire on the next few days. 2+ days and no response from support. Is it quitting time????? Great job NCsoft.... :mad:
from where else am I supposed to login from. I have 3 accounts,
have you tried use proxy just to log in?
Not that I recommend such solution but at least you should have access to account, while IP should not by yours anymore.
- PlayNC ID/PSW
- Game ID/PSW
- First and last name
- Physical adress
- Date of account creation
- Open beta serial code
- Live serial code
- Last paiement ID with time, date and amount
And its still not enough? they still ask me for the birthday and the 4 last numbers of my first Credit Card?
What about my DNA?!
Of course not. It was so much easier for them to just say 'oh that's your own fault, why didn't you write it down / use real information, maybe now you'll take the question seriously!' Yes, Sace said that. And at that point, she pretty much told everyone "You're screwed, not our problem, your fault."
And now the EU problems begin, because, like all the morons who blithely accuse everyone of having problems with remembering the account replies seemed to forget that America isn't the only country in the world and romanizing replies from say, French, German, Russian, or Greek, would have different spelling results. You'd think with only two servers, and one of them timed for EU players, they'd think about that.
But it's clear that NCSoft NA isn't big on thinking. If they had, this wouldn't have happened.
The German fellow earlier threatened them with a lawsuit and got a response from no less than Moxie herself within minutes of his post. His point was very valid: how can we, who want to end our time with you, log in to cancel when you refuse to help? So you can continue charging us for a service we no longer want to use?
Rather sneaky, when you think about it. Treat legitimate players as condemned botters and account buyers without any proof of the accusation, then prevent them from ending their payments before their game time runs out and automatically renew.
Of course, it's the weekend now and they'll close up for the weekend instead of putting in the overtime for their mess. I also don't see why they don't just undo the changes they put in temporarily, if it was so quick and easy to put them in.
And I won't be surprised if this post gets me banned from the forum.
edit: Tossing this out here:
A clanny of mine suggested that it might be easier to do a password reset. I've never had to do that so I have no idea how effective it would be, but does it reset your security questions as well? Would people who have had to do that be able to weigh in on this suggestion?
And would this reset work in sending the resulting emails to your current email address, as opposed to dealing with having them sent to non-existent old email accounts?
I can't vouch for this working however (As noted above I've never HAD to reset my password and my accounts have always been secure, so there has been no need for me to request password reset), so I thought I should ask here first, and get the idea out there.
Let me see if I can help calm things down just a little bit here.
I know some of you are very concerned about the new security changes and how they will affect you. There's nothing to worry about. These changes are only going to help you keep your accounts more secure.
Like you guys, I can't always keep track of all the different security questions I use for everything. Don't worry! If you know the password to the master account and just don't remember the answer to the Hint question, go to this URL:
Just make sure to include as much of the information requested as you can in your help ticket. The most important part is the birth date you used to create the account. From there, we can internally verify the account and get you taken care of.
Since the new security changes apply to all games handled by the master account system, it will take a little longer than usual to get everything resolved, but I promise we will be able to help you with this and it will only hurt just a little bit.
Honestly.. the planning was poor.. and the implementation was even worse.
I could go on and say a number of rules that should've been respected in customer handling / security implementation.. but yet again, I would most likely be ignored.
Let me see if I can help calm things down just a little bit here.
I know some of you are very concerned about the new security changes and how they will affect you. There's nothing to worry about. These changes are only going to help you keep your accounts more secure.
Like you guys, I can't always keep track of all the different security questions I use for everything. Don't worry! If you know the password to the master account and just don't remember the answer to the Hint question, go to this URL:
Just make sure to include as much of the information requested as you can in your help ticket. The most important part is the birth date you used to create the account. From there, we can internally verify the account and get you taken care of.
Since the new security changes apply to all games handled by the master account system, it will take a little longer than usual to get everything resolved, but I promise we will be able to help you with this and it will only hurt just a little bit.
I know some of you are very concerned about the new security changes and how they will affect you. There's nothing to worry about. These changes are only going to help you keep your accounts more secure.
thanks very much for care about accounts secure, but why this update not optional for users who need it? why just don't let customers who care so much about secure select a checkbox for activate this feature?
Just make sure to include as much of the information requested as you can in your help ticket. The most important part is the birth date you used to create the account. From there, we can internally verify the account and get you taken care of.
not everyone set a real birth date for different reasons and most important - it's totaly unsafe cuz this info easy for get from social networks/messengers info etc. so birth date info can be lost as answers for hint questions.
Just make sure to include as much of the information requested as you can in your help ticket. The most important part is the birth date you used to create the account. From there, we can internally verify the account and get you taken care of.
Ok will so maybe u can answer my friends question then:
Does she uses the birthday of the Closed or the one of the open beta ?
Since in those days u could alter the info and it was ASKED BY NC ITSELF TO CHANGE IT for "security" measures.
So wich one will it be ?
the one from Closed beta or open beta ?
Let me see if I can help calm things down just a little bit here.
I know some of you are very concerned about the new security changes and how they will affect you. There's nothing to worry about. These changes are only going to help you keep your accounts more secure.
Like you guys, I can't always keep track of all the different security questions I use for everything. Don't worry! If you know the password to the master account and just don't remember the answer to the Hint question, go to this URL:
Just make sure to include as much of the information requested as you can in your help ticket. The most important part is the birth date you used to create the account. From there, we can internally verify the account and get you taken care of.
Since the new security changes apply to all games handled by the master account system, it will take a little longer than usual to get everything resolved, but I promise we will be able to help you with this and it will only hurt just a little bit.
Will
Just undo the change for 1 week or hell even 1 day will work to let people update the security questions so 90% of all your support tickets can be closed unless of course you guys like having 4+k tickets every day going forward as more and more folks will realize what's happening and how deep in trouble they're now because of this awesome update..
The total amount of tickets should be a clear point on how much this is impacting your existing player base.
Please show that NC Soft can also be Customer Friendly once in a while :)
Wonder how many pages this will end up on. Since i created my account when i was 17:P, no way i could remember what dob i filled in. But yeah it sux for meh i know.
not everyone set a real birth date for different reasons and most important - it's totaly unsafe cuz this info easy for get from social networks/messengers info etc. so birth date info can be lost as answers for hint questions.
"Birthdate" is a meaningless concept anyway. You can have more than one, legally (Queen Victoria being probably the most prominent example).
Ok will so maybe u can answer my friends question then:
Does she uses the birthday of the Closed or the one of the open beta ?
Since in those days u could alter the info and it was ASKED BY NC ITSELF TO CHANGE IT for "security" measures.
So wich one will it be ?
the one from Closed beta or open beta ?
I thought it would be obvious where he says include as much info as possible? if they entered 2 birth dates give them both in the information
Wonder how many pages this will end up on. Since i created my account when i was 17:P, no way i could remember what dob i filled in. But yeah it sux for meh i know.
IMHO.. this has all the looks for "Thread of the year"... on all L2 Related sites. :)
The most important part is the birth date you used to create the account.
Will
That's the problem, when i try to login it asks for the birth date and the only thing i remember about when i created the account is that i wrote a lot of untrue things .
Back then when the account was created which i have problems with their was a wave of hacking and fishing going on ( begin 2009 ) and due to the fact that lineage 2 had problems years before with their database i did not feel safe to put my real info in.
I wish i was asked for security questions because i probably would be able to guess them.
110304-005460
edit : allways my account has been accessed and created by me ( easy ip check ), seriously you think someone who has 11 accounts in 1 master account is an account buyer/seller ?
Wonder how many pages this will end up on. Since i created my account when i was 17:P, no way i could remember what dob i filled in. But yeah it sux for meh i know.
i find it should be between these things :
Original date of birth
Original serial number
or orignal mail of purchase
Then i think maybe 80 % who are having an issue will be helped.
Just make sure to include as much of the information requested as you can in your help ticket. The most important part is the birth date you used to create the account. From there, we can internally verify the account and get you taken care of.
Does it mean that anyone who knows my age and birthday can steal my accounts now? :rolleyes:
Ok will so maybe u can answer my friends question then:
Does she uses the birthday of the Closed or the one of the open beta ?
Since in those days u could alter the info and it was ASKED BY NC ITSELF TO CHANGE IT for "security" measures.
So wich one will it be ?
the one from Closed beta or open beta ?
i would give them both and tell her that she should write in the support ticket that one was in the closed and the other was changed for open i hope they can help ur friend...
Personally I had not a problem with the update, but I hear from many people that they got problems with it and not because they didn't creat their accounts. I'm sure they all will get the account passwords/questions reset but it takes too much time. As a serious organisation you had to make this service optional so people who wants more security use it and also to eliminate these unneccessary problems since not everyone is writting down or saving every data from asccount creation over 5-6 years.
OMG, they are not asking you some crazy encrypted question. This was the simplest process I have experienced, compared to TSA at most airports these days. Most of you are wasting time QQing about the change and how unfair it is, stop wasting your time here and go fix “your†accounts.
If it is your account you will be helped by support and you can move on with your happy MMO life. The only ones I think should be freaking out would be those that are not the original account owners.
OMG, they are not asking you some crazy encrypted question. This was the simplest process I have experienced, compared to TSA at most airports these days. Most of you are wasting time QQing about the change and how unfair it is, stop wasting your time here and go fix “your†accounts.
If it is your account you will be helped by support and you can move on with your happy MMO life. The only ones I think should be freaking out would be those that are not the original account owners.
IMHO
The waiting line is long! :rolleyes:
waited over 24 hours, still no response from support >..<
[Incident: 110303-000526]â€
if you guys can take a look and vertify with me (got all the information) then I am so outta here and level some more!
Let me see if I can help calm things down just a little bit here.
I know some of you are very concerned about the new security changes and how they will affect you. There's nothing to worry about. These changes are only going to help you keep your accounts more secure.
Like you guys, I can't always keep track of all the different security questions I use for everything. Don't worry! If you know the password to the master account and just don't remember the answer to the Hint question, go to this URL:
Just make sure to include as much of the information requested as you can in your help ticket. The most important part is the birth date you used to create the account. From there, we can internally verify the account and get you taken care of.
Since the new security changes apply to all games handled by the master account system, it will take a little longer than usual to get everything resolved, but I promise we will be able to help you with this and it will only hurt just a little bit.
Will
does this mean: we made a huge mistake, submit a ticket (which we already knew) and if we have time (or the employees) we 'll look at it mb in 3 weeks??
and what about the huge mistake?? will you let ppl to log and change questions w/o ticket and then implement the changes?
what about dynamic ips??
what about static ips that ppl blocked by trying to find capital non-capital answer and the outrageous words you put in safety box
please answer this with an answer we don't already know
Does she uses the birthday of the Closed or the one of the open beta ?
Include what you have. Our Account Support people will be able to figure it out for you.
And another person had troubles with that text box because of those strange letters u asked to type.
He's blocked on it, can u help by that ?
Yes. We will be able to help them with that.
Does it mean that anyone who knows my age and birthday can steal my accounts now?
No. We have different ways to be able to internally verify the account so just because someone can guess the date of birth on the account doesn't mean they will be able to steal it.
For some reason they closed my ticket without any reply.
An alt prophet i have .
I sent at petition : registration mail/CD key/unique account ID/creation day/mail with payment i recieved when i tranfered this toon from Teon --- > Phoenix .
Petition closed without any reply. Not willing to open a new ticket since i will take a HUGE ticket number.
Old one i had and they closed : #110303-000517
LF reply about why they closed my ticket from Moxie or Sace please
make sure you don't leave petition "innactive" for 72hours cause i think after 72hours it is consider solved if no answer. not 100% sure.maybe someone should confirm this :)
Wonderful. Not that it really addresses the crux of the problem, but it might just help a number of people out there. (And, since this is to Master PlayNC account, I'm betting you're getting yelled at on the other games you guys are publishing too.)
Your little link says "If you remember the master password..." 'all you need is your birthday' ... and yet then it goes on to ask a bunch of other questions that "you need to supply."
So which is it? You just need 'the birthday used' or 'any of the information there'?
How are you going to handle the people who don't remember their account info down to the last nitty gritty detail because they relied on their very much working-and-secure till only yesterday Master Password to access their accounts?
Got a friend who deactivated 4 out of the 5 or 6 accounts he used to maintain when he lost his job, recently found employ, still had his passwords, was planning to reactivate another account... and boom, you guys hit him with this.
And nope he's not sure the birthdays work, because these were created when data trawling was (and is) still common and easy (yay social networks!), and he didn't put in a real birthday address, since he didn't want that anyone could then grab his credit card info.
He's rather resigned that he won't get those accounts back since y'all are more convinced everyone who doesn't remember their account details are all ebaying cheats, and find it so much easier to treat loyal paying customers that way.
So here's another thing that has been weighing in on my mind: If your idiotic little IP binding is what you're going with instead of a cookie, and there are only limited slots of IP binds, how are you going to handle people whose ISPs give them dynamic IP addresses? Yes, I'm one of those people with dynamic IP addresses. Will I eventually get locked out of my own account because of your incredibly inept IP binding/authorizations? Looks likely.
Include what you have. Our Account Support people will be able to figure it out for you.
Yes. We will be able to help them with that.
No. We have different ways to be able to internally verify the account so just because someone can guess the date of birth on the account doesn't mean they will be able to steal it.
Too lazy to read only a few pages of this thread? Just want to troll? Seems so ...
I think it's not worth explaining it dozens of times to you trolls.
I read four pages and got the jest of the QQing... this is after I updated my three accounts without a single issue. Might be the encrypted word document I have in the local bank safety deposit box. I did have to call the bank manager and have her open the bank after hours so I could retrieve this document. I was also able to make a copy of the document while at the bank.
Once I got home with that copy, in a locked briefcase, I was able to reference the answers to the questions queried by NCSoft. Granted the only reason I had this information was because I had initially answered them with real answers and then created the encrypted document previously mentioned. Once I figured out the weird two word encrypted message cleverly inserted by NCSoft I was all good and spent the rest of the night shredding the copied version of my document and burning it in the fireplace.
How does that person have to preceed whne been blocked for too manny tries on the random text box for verification (its really hard to make out most of the time).
There is a reason why fair warning was not given.... if it were given, all those who have abused accounts etc... would be given that fair warning to adjust questions they have forgotten or adjust account information.... therefore making these security changes ineffective to current abusers and would only effect future abuser attempts.
All non-abusers aside, it is for the abusers this is done.
How does that person have to preceed whne been blocked for too manny tries on the random text box for verification (its really hard to make out most of the time).
Would like an official reply on this too. :)
Those random letter boxes are like impossible to see 90% of the time, and if u got just a bit eye problems, its even worse to make them out.... and besides, getting blocked for failed answers is understandable, but for failed random letters? especially when they this hard?.....come on.
At the least it should auto-unblock u after a while, if it blocks u only cus of that box.
That captcha is useless, most words are indistinct, some in oriental characters, typing a kanji in on an english keyboard oh yes..... been a few cyrillic words too.. and one that looked thai... way to go NC, way to go......
After a bit of effort i retrieved 2 account 1 to go but that one will be impossible since my questions are things that can imply caps and so on and with the number of attempts that we are given forget about it, besides that the ticket support system is totally flooded with requests so it will take ages for someone to reply. Anyway i just want one simple answer from Will Sace or Moxie, Will i lose my 2 accounts?
After a bit of effort i retrieved 1 account 2 to go but those 2 will be impossible since my questions are things that can imply caps and so on and with the number of attempts that we are given forget about it, besides that the ticket support system is totally flooded with requests so it will take ages for someone to reply. Anyway i just want one simple answer from Will Sace or Moxie, Will i lose my 2 accounts?
Let me see if I can help calm things down just a little bit here.
I know some of you are very concerned about the new security changes and how they will affect you. There's nothing to worry about. These changes are only going to help you keep your accounts more secure.
Like you guys, I can't always keep track of all the different security questions I use for everything. Don't worry! If you know the password to the master account and just don't remember the answer to the Hint question, go to this URL:
Just make sure to include as much of the information requested as you can in your help ticket. The most important part is the birth date you used to create the account. From there, we can internally verify the account and get you taken care of.
Since the new security changes apply to all games handled by the master account system, it will take a little longer than usual to get everything resolved, but I promise we will be able to help you with this and it will only hurt just a little bit.
Will
All I want to know is why we were not given more than a forum post 6-7 hours before this was implemented? This feature deals with our master accounts, with our billing information, with our personal information. Why would NCsoft not inform us in advance that these measures were being planned to "strengthen" the security of our master accounts?
What this looks like to the player base is some cockeyed attempt to prevent sold accounts accross all of your games, which is funny because only people who purchase accounts would be avid about updating their security questions to prevent a recall. The "strengthening" of our accounts also makes us somewhat confused because you lock our account to an IP with dynamic IP's used by the majority of the world but don't allow for more complex password options, such as special characters. More password options is a much better option for better account security than forcing everyone to provide a simple thing as a birthdate.
This is not a flame, but NCsoft's actions on this do not make sense, and we should have had ample notice of this change considering the last time NCsoft tampered with master account settings there was a huge issue just like now.
Numerous people have now requested that you back off the policy temporarily so that we can react with fair warning. I really can't understand why you guys are being so childish that not only will you not grant what we need and want (we are the customers afterall and at some point should be served, I think?) but you won't even bother to acknowledge that you are aware of what we want and explain why you can't or won't provide it to us. We are 7 years into this game and within 7 hours of posting a "warning" you implement the largest and biggest account security change ever. Does that seem logical or fair in anyway?
Just last week you acknowledged that you didn't provide us enough or clear enough information that we would no longer be able to use the treasure transform scrolls so you extended it for a week. Guess what, you really did provide sufficient and crystal clear information on that. In the case of account security, you provided almost none and yet won't help us any further than to STRONGLY encourage us to submit a support ticket with wait times of 48 hours and counting.
Lastly I would like to remind you that this "feature" is supposed to be FOR the customers, us. Not AGAINST the customers. So please, I kindly request acknowledgment of this request and further action taken to put it into place. Thank you, your want-to-be-sooo-bad-but-you-gotta-help-us loving fans.
I am bumping myself here because so far the message has been supported by other players but ignored by GM's. I don't want the value of what I have communicated to be lost in the wild of the soon to be 40 pages. I expect and the players deserve a response to my concerns. You guys are answering with the same vague and completely worthless messages over and over. If you can't answer my concerns intelligently yet, then please seek the permission you need to actually engage, and when you have it please do so. If you require clearance first, then simply reply that you are aware of the concerns, want to address them, and are working on it. Then I will await your reply. Thank you.
My dear nc soft thank u for giving me this great reason to quit this game.
I had 2 accounts 1 i created and 1 my husband did. I managed to retrieve my account but since my husband is in the army there is no way he would give on line his real info. So now we are not able to get access to our 2nd account (buffers). We also bought the serial no on line so after 3 years it's kind of difficult to remember that serial no and the mail is no longer active. We used paysafe cards for our accounts noone with sanity gives online his credid card numbers. So to conclude THANK U for ALL THOSE WASTED TIME YEARS AND MONEY!!!!! U must be the only bussiness company ever who tries so hard to LOSE THEIR CLIENTS. So maybe u should start thinking of getting this security nonsense back ASAP.
thanks god ,both account i had problem are clean again.and I'm saying thanks god ,because from yesterday i was trying to clear on my mind if i typed 1/xx/xxxx or 01/xx/xxxx. finally today with a mind flash ,i decide to try 1 month earlier and it works.it was a mistyping at the info's i gave.
but even now more than 30 ppl i know are loosing accounts, because they don't remember bday or some other info's.it was many years hard team work.
we play this game to enjoy it with our friends.without them it will not be so exciting and believe me ,if some of them loose their accounts ,the total effort we did as players and as clan members will be lost.i dont know if it worth to play anymore without them.
give to the community the time to renew and save the account info's.it will be good for both of us.
Problem is for the 4 others its CD key that i bought online...and i dont have them anymore.
Only things i can provide is playNC/game ID & PSW and the serial of the last Game Card used to active them.
Is it enough?
The "strengthening" of our accounts also makes us somewhat confused because you lock our account to an IP with dynamic IP's used by the majority of the world but don't allow for more complex password options, such as special characters. More password options is a much better option for better account security than forcing everyone to provide a simple thing as a birthdate.
just to nominate more reasons why this change is completely useless... actually it makes things more insecure
- you have no way to check which computers are authorized or not
- you have no way to remove a computer from the authorization list, so if someone unwanted got access to your account, you can't do nothing except hoping he or she stops accessing until ncsoft consider it "inactive"
- if you had to do an emergency access to your account from a lanhouse (aka cyber cafe), the next guy to sit on your PC will be "authorized", because again, you can't remove computers from the auth list, so what's the point of having an auth list at all??????
- if you have to type the security answers everytime, then it's not a security answer anymore, it's a password.... now your password shall be made of 3 values... and like the real password, those answers can be stolen the same way... when you feel your padlock is too thin and that a nipper can easily cut it, what do you do? add another 2 padlocks of the same strenght?
- even worse if you consider the mentality sace want us to "learn the hard way", if we fill those fields with real information, not only those info can be stolen, but can be guessed/discovered
- people will always forget those security answers, always... and when someone forgets it, he has to contact support and give "sensitive" information to them, like cdkeys, uniqueids, CC numbers, etc... this change increased the number of times this "sensitive" is required to traffic, be it thru email, thru opening a ticket on support site, thru phone call... the more the info moves around, the easier it is to be intercepted, can you assure all means to contact ncsoft is secure? do you think it's safe to send those infos thru email without encryption? man, just imagine the damage a well placed sniffer would do, now that thousands are sending their account info to ncsoft right now
- I really don't know why game companies are clueless on DRM/Security... They fail to see when a measure hurts legitimate consumers... with those malware DRM like starforce or ubisoft DRM's or GG, they're actually saying "go pirate my games, cause pirated copies has more value than paying customers"... instead of value added, paying customers just get hurt... this is the same thing happening here, you're giving trouble to everyone for no value added... there's no advantage for us, the paying customers... the same can be said about GG, GG adds no value to the customers, just give troubles (crashes, mess with other legitimate programs, etc)... so the next time you make a big change, just think about this "what kind of value will this bring to my customers?", because the way it is right now, it seems like people playing without GG on private server has more value added than people playing on official and legal server
this is so important and most companies forget over time, so Ill insist one more time, make changes that add value to your customers
Hello I would like to renew my answers to the questions secret.
Play with this account for over 3 years and can not remember, please really like my character loses it let me miserable
I think NCsoft could have warned in advance of validation sgurança so that people could be prepared by modifying your questions in advance.
tale with the help of you
Sounds like a lot of account buyers QQ'n about the new security updates LOL
If your the original owner of the account then you will get it back. They ask a variety of questions that can be easily answered to verify your account.
Too bad they didn't make it manditory to verify the account info before being allowed to log into the game. The RMTers are just gonna move the gear they bought to new accounts and bot them up.
There is a reason why fair warning was not given.... if it were given, all those who have abused accounts etc... would be given that fair warning to adjust questions they have forgotten or adjust account information.... therefore making these security changes ineffective to current abusers and would only effect future abuser attempts.
All non-abusers aside, it is for the abusers this is done.
QquSounds like a lot of account buyers QQ'n about the new security updates LOL
If your the original owner of the account then you will get it back. They ask a variety of questions that can be easily answered to verify your account.
Too bad they didn't make it manditory to verify the account info before being allowed to log into the game. The RMTers are just gonna move the gear they bought to new accounts and bot them everyone who buy an account, would change the password and make new hint questions.
when i start on beta, i had 3 accounts...u really think i remember anything i write there? just epic.
the same way they use the pirates as a justification for a DRM that craps your computer like starforce
the same way they use botter as a justification for GG that craps your computer and don't actually block them
I guess it's smart to hurt your entire customer base just to "try" to block out unlegitimate users... see the emphasis on "try", cause as said before, it's more likely unlegitimate users to have it saved instead of legitimate users...
Sounds like a lot of account buyers QQ'n about the new security updates LOL
If your the original owner of the account then you will get it back. They ask a variety of questions that can be easily answered to verify your account.
Too bad they didn't make it manditory to verify the account info before being allowed to log into the game. The RMTers are just gonna move the gear they bought to new accounts and bot them up.
If you were a contributing member of this thread you would have already seen and realized that it is well established and documented that the people that buy accounts won't and don't have any issue with these measures. They would have immediately changed all of their passwords and security settings upon purchasing the accounts. So, please kindly stop pointing fingers without any logic behind your false conclusions.
You are right, many of these people rightfully complaining will eventually regain access to their accounts. But why be forced to go through all the hoops and wait days for the help to sort out the mess created by NC? Why? This is a game, it shouldn't be a chore just to be able to enjoy the right to play and use the accounts that we have faithfully paid for.
So far everthing is fine for me, thank goodness i had easy questions, I was never really into security so I was able to remember 7years back.
But I can see certain situations, where if I used to play with an ex-GF and if I hadn't setup the account then that person left game and everything. What happens if I'd have kept that account and worked it as a box account? Then I fail to know the security question? I can imagine all the payments that went into it and for the paying account holder to have wasted all that time working that account.
I also do see the urgency to rid the server of ebay'd accounts and such. In order to make the server an enjoyable playing experience, there is a need to rid the server of botters and such. There should be an easier way to be fair.
So Mr HI GM WILL u think that;I know my password to log in my master account,I am paying it for more than 4-5 years but I dont know my birthday(that I wrote there 5 years ago) or those silly questions,does that mean that I am not the owner of that account?
So does that make me a scammer or hacker?I hacked that acoount and I am paying it for 5 years?
And pls can u EXPLAIN why didint let people update their information before u come up with this stupid new security system?I really wonder this a lot why does this have to be done this retarted way...
These changes are only going to help you keep your accounts more secure.
Telling yourself and your staff that doesn't make it true.... when in fact it's false
The security risks are equal to or in some cases WORSE... not MORE secure...
Like i said... putting padlocks on your front door still doesn't resolves or prevents someone from breaking in through the back door or through a window..
If your getting this information from your security advisers, they are either nieve or idiots or laughing as they continue to take their overbloated paycheques to the bank while enjoying the extra hours they get out of it all. And most likely ncsoft had purchased the additional "upgrade" to the system which means the coders are also enjoying free cash for no benefits.
Honestly not TRYING to be a jerk here, but fact of the matter is that either you beleive this yourself.... which gives even yourself and you customers a false sense of security, or you have your own opinion which actually goes against the new change but obviously have been overruled and told or suggested it's this way or the highway...... No need to lie to yourself or your staff or the customers about how frivilious this implementation is.
I currently have my account back, but i made my orginal post and statement BEFORE i knew if i had access or not (i was fairly confident that my info would work... posted, then checked and found myself stuck due to clearly strange reasons)...
Increase your protection... or if you are going to implement a system like this... perhaps start using cycling ciphers and encryption on custom question/answers. Actually setting more then one password would be dandy... but it's still nothing more then another thing to have to try and remember... still simple and easy for a key logger to log it and broadcast.
Heres the real thing..... It make it harder or more troublesome and time consuming for users..... it makes it no more difficult for keyloggers.... it's an unargueable fact. and using the question your using, if people were to provide real answers, this increase their security risks for other accounts they may have for what they may have put similare information into. People tend to do this.... but it's because they aren't really given choice or options... and since 99% of the security software out there gives the same exact generic "what your birth place... mothers maiden name....etc".... they all have the same or similare details. And granted users tend to side with trying to use as similare passwords and user names as possible to make it easier to remember and less fumbling around trying to recall.
Yes again i purpose that you remove the implemented system.. and go back to the drawing board with what i have mentioned. Encryption and alternative systems are necessary.. not just more stuff for a keylogger to spit out...
I'd even suggest using a Randomized Gui keypad generator. Allowing one to input their password in via this keypad would nuetralize the keylogging ability and even with a click navlogger, the randomized layout will make it inpossible for them to try and figure out what you typed without going to the length of having to essentially take snapshots of your screen (aka, viewing what your viewing) which at this point, doesn't matter what security procautions you take... your being 100% monitored.
So far everthing is fine for me, thank goodness i had easy questions, I was never really into security so I was able to remember 7years back.
But I can see certain situations, where if I used to play with an ex-GF and if I hadn't setup the account then that person left game and everything. What happens if I'd have kept that account and worked it as a box account? Then I fail to know the security question? I can imagine all the payments that went into it and for the paying account holder to have wasted all that time working that account.
I also do see the urgency to rid the server of ebay'd accounts and such. In order to make the server an enjoyable playing experience, there is a need to rid the server of botters and such. There should be an easier way to be fair.
The interesting thing is that they'll have gotten rid of more legitimate accounts than ebay'd ones - thanks to this epic fail on part of NC. The "warning" needed to be longer, but the damage has been done. The folks that violate the rules have more records than the legitimate people do this time.
The only recourse is to just start over and give a long and well-announced grace period for everyone to fix things.
Sounds like a lot of account buyers QQ'n about the new security updates LOL
If your the original owner of the account then you will get it back. They ask a variety of questions that can be easily answered to verify your account.
Too bad they didn't make it manditory to verify the account info before being allowed to log into the game. The RMTers are just gonna move the gear they bought to new accounts and bot them up.
Try reading the thread and complaints before posting, because your response here shows that you clearly haven't read anything and are either trying to troll or just too lazy to read it, both of which don't make you look the best.
Try reading the thread and complaints before posting, because your response here shows that you clearly haven't read anything and are either trying to troll or just too lazy to read it, both of which don't make you look the best.
I'd wonder if their account is legitimate.
I've digged into transaction histories for the remaining accounts I've got to get resolved, and hope it'll be enough. I've put a long time into the accounts I have, and really don't want even just one to be "lost" due to NC's fault.
I've digged into transaction histories for the remaining accounts I've got to get resolved, and hope it'll be enough. I've put a long time into the accounts I have, and really don't want even just one to be "lost" due to NC's fault.
the funny thing about secret questions is that the only people who actively change those are the people who purchase an account. they do this to prevent the account from being recalled. these people are also more likely to have the original birthday, cd-key, and personal info of the original owner as most accounts are sold with this info. if an account doesnt come with this info ppl wont buy them or are less interested because the chance of recalling is much higher. look on any of the known sites that account selling goes on at and its obvious what the sellers give with the accounts.
all this update did was prevent people who set questions 5-7 years ago, and who honestly own their accounts, from getting into their master accounts to keep playing.
i wish NCsoft would start taking an interest in their games that goes beyond the GM console on their computers. there are plenty of players who would gladly explain how all of these unlegit things work to you to help benefit the game overall, but NCsoft prefers to fly blind it seems. Sorry to say, but when it comes to this game, we know what goes on in game and out of game much better than you ever will.
edit: my post is not mean to be towards terry, but rather to NCsoft, i just used your quote to begin my rant ;-)
2 of my best friends are about to lose their accounts due to them not knowing all the details, both like me closed beta/prelude players.. awesome
what were you guys thinking ?
posted it before and will keep posting it.. roll back this stupid update or accept the fact you'll end up losing a lot of customers.
ps, for the trolls I have all my accounts "save" but guess what this is a MMO and when friends are forced to stop playing like this why would the rest stay ?
Where Ncsoft fails is to actually admit they made a mistake giving people so little time to adjust their info before this security update came along.
Giving players the chance to remember or change thier infos for lets say a period of 2 weeks would have problalby saved them the hassle time and money invested in people to deal with all the drama this has created of them the agravation and the lost of players who cannot and I include myself it it understand the 24 hours time people had to adjust.
Nc soft needs to realiz e some people work , log in when they have a chance and prolly never had the chance to see this info coming.
Since ncsoft has all the emails of player s they could have simple sent a email to every one to advise them of a time period to do this and adjus t with the technology today people would even have gotten this info on their phone.
To me doing this may be good for them for security and they may think they are helping in the matter but for years they have allowed people to cheat, use program, bot , make money out of the game only to come up with a idea that will make them lose more players and accounts they could think off
I have a company with 125 people and I sure prolly have many less employe then they do but I sure would not want to be one of them atm cause I,m sure their office and staff are gonna go through hell with something wich could have been avoided buy simply using common sense into implimenting this new security .
I do not remember things I wrote 7 years ago simply for the fact that many people have written griibish for the soimple reason they protected themselves as to not give out true info cause of online hackers for cards ect ect...
I have to give Ncsof t Kudos for driving the final nail into L2 when their server population goes down enough that ehy wil have to merge the last remaining 2 servers.
YOu have asked Us to be constructive yet you have you listened to people over the years no.Cause if you did your game would have more players , less cheaters .
for once you have a chance to redem yourself in the eyes of your customers not by imposing everyone to go throug the support service but by simply giving them time to adjust over a certain period .
I guess that would be to hard ... spamming in game for people to do it now for 2 weeks like you do for your events and everything else .Of course you choosed they hardest way I guess that is how your company works.I can tell you right now if anyone in my company came up with such a brutal idea with no time to adjust personally that person would have his 4 % on his desk the next day .I rather keep my clients happy then aggrevate them to the point they will spop playing l2 and wil not buy nex t ncsoft products.
the funny thing about secret questions is that the only people who actively change those are the people who purchase an account. they do this to prevent the account from being recalled. these people are also more likely to have the original birthday, cd-key, and personal info of the original owner as most accounts are sold with this info. if an account doesnt come with this info ppl wont buy them or are less interested because the chance of recalling is much higher. look on any of the known sites that account selling goes on at and its obvious what the sellers give with the accounts.
all this update did was prevent people who set questions 5-7 years ago, and who honestly own their accounts, from getting into their master accounts to keep playing.
i wish NCsoft would start taking an interest in their games that goes beyond the GM console on their computers. there are plenty of players who would gladly explain how all of these unlegit things work to you to help benefit the game overall, but NCsoft prefers to fly blind it seems. Sorry to say, but when it comes to this game, we know what goes on in game and out of game much better than you ever will.
True and if anything this will actually cause a big boom in the account selling Biz as those are all "verified" as guess what those ppl take care of their merchandise as for them it's work and not a game..
If you were a contributing member of this thread you would have already seen and realized that it is well established and documented that the people that buy accounts won't and don't have any issue with these measures.
Its also well documented according to this thread that alot of L2 users are just not very bright. lol
& what have we learned from all of this kiddies ?
Backup / Backup / Backup.
Always write down/Backup all important account info even if you just typed in jibberish.
Its also well documented according to this thread that alot of L2 users are just not very bright. lol
& what have we learned from all of this kiddies ?
Backup / Backup / Backup.
Always write down/Backup all important account info even if you just typed in jibberish.
it's been clearly stated numerous times throughout this thread that even those... including myself.. with either written/known and EXACT answers to the questions.. they were not accepted.
The majority of people heavily effected i would say are the initial vetran users (oldest in the game) back when the unicode was fully available for creating username/passwords/answers and such.... apparently in the processing of updating .... this SCREWS the system up, making it litterally impossible to answer the question or input the correct characters as the system no longer accepts it.
Tank my case where my password cannot be changed or reset due to the fact that initially there wasn't a password required... and since no password was required.... none has to be put in.. but not the system requires a password... however still accepts none... and in order to change the password.. one has to be inputted, however the system see that the nothing has been inputted into the old password field which then it complains that it requires the old password field to have something in it.. unfortunately this means that if i put anything in it.. then the orginal password is wrong... Catch 22..
Argueing for the sake of argueing under these circumstances isn't exactly becoming of anyone....
Having a narrow view of the entire picture surrounding these issues is completely idiotic too....
hey u cant make an omlette w/o breaking a few eggs...
sure some ppl wil have LEGITAMITE reasons, but i look at it as the cost of getting rid of the MAJORITY of the issue...
which is prove ur acct is urs. If they lose 10% legit accts but will be able to ban 90% of illegally obtained accts i think its worth the risk and aggrivation to the common users.
remeber i beleive that the issue here is to better link the IP's between the master acct and who is actually using the accts, so that they can better identify and prove acct sharing and RMT.
this is the first step. Prove ur acct. If u cant. Sry. i truly am.
But at the same time. Its a game. If u dont like the way this is being done u have an option.
U can cancel and stop playing.
oh and btw heres the proof in the pudding as to why they are doing this....
OK I know what have happen.
MY home IP is on block list.
They reset pwd ...let me change pass verification ... but then not let me log in :)
I've ask to remove my IP from 'black list' but so far help desk reset pwd :)
Anyone had same problem?
How you have solved it?
btw not trying to say nething about u sercatum :) more showing the link between IP adress and possible blocking.
hey u cant make an omlette w/o breaking a few eggs...
sure some ppl wil have LEGITAMITE reasons, but i look at it as the cost of getting rid of the MAJORITY of the issue...
which is prove ur acct is urs. If they lose 10% legit accts but will be able to ban 90% of illegally obtained accts i think its worth the risk and aggrivation to the common users.
remeber i beleive that the issue here is to better link the IP's between the master acct and who is actually using the accts, so that they can better identify and prove acct sharing and RMT.
this is the first step. Prove ur acct. If u cant. Sry. i truly am.
But at the same time. Its a game. If u dont like the way this is being done u have an option.
U can cancel and stop playing.
oh and btw heres the proof in the pudding as to why they are doing this....
btw not trying to say nething about u sercatum :) more showing the link between IP adress and possible blocking.
if u really think that this will harm any acount buyer , your name fits you just well
Got my main, my pk toons, and 3 support accounts of mine back, finally.
[Incident: 110303-000​270]
Please answer this one so I can get back my summoner account and finish cancelling all accounts that are in association with your company. Your customer service regarding just my main account over the years was deplorable, but this incident was more than enough to give me personal justification that NCSoft will do nothing right in terms of thinking of its customers and that I should never have to do business with them. Oh but don't worry NCSoft...I will be warning all of my video gamer/MMO friends away from any game you plan on producing from now on as a token of my appreciation to how you treat a player such as myself (loyal for almost 5 years) and others like myself.