''If they lose 10% legit accts but will be able to ban 90% of illegally obtained accts i think its worth the risk and aggrivation to the common users. ''
OH REALLY? WHAT IF YOU WERE THE ONE LOSING YOUR ACCOUNT? I CAN T BELIEVE GUYS LIKE YOU I REALLY CANT . I REALLY HOPE GAME ENDS AFTER THIS HUGE NC FAILURE AND GUYS LIKE YOU BE LEFT IN GAME ALONE
well they way i take this is having spent 6 years time & money for nothing ...btw you guys at nc have the worst ''support'' ive ever seen i sear to god
there have been over 3.5k support tickets logged on day 1, over 4.5k on day 2 and today being day 3 it's over 8.3k tickets already..
it's safe to say things didn't go as planned or in case it actually did it shows a big disrespect to nc softs paying customers.. for me this will be the last NC Soft game I play.. to much.... has been going on for way to long.
ps; NC Soft reps. how about you guys target zRanger next in your drive to improve customer security & satisfaction as that's something that has been slowly choking the game to dead for a long time and has been very high on the list of what your customers wanted you to DO instead of creating this mess.
well they way i take this is having spent 6 years time & money for nothing ...btw you guys at nc have the worst ''support'' ive ever seen i sear to god
i got 3 of my accounts with only sending em last used GTC , so there is a hope ............
(..)
btw not trying to say nething about u sercatum :) more showing the link between IP adress and possible blocking.
Tbh not sure what you wanted to say... but I have blocked that IP myself trying to remind mine secret hint :)
Problem is I have static IP.
AT mine account/profile I don't see any place to remove 'banned' IP's.
So far I'm using neighbour wi-fi to log to master account .. but somehow is not way I suppose to work :confused:
Hi,
I created my acc years ago so cant remember the 2 question i had to write so acc blocked. My acc expired soon so ill need to pay it soon. Pls if u can reset my questions. This is acc i have invested time and money to make so dont just block it. U can remember what u wrote 3-4 yrs ago? I wrote 2 emails but no answear:(
here r the codes:
Quoting these two because they sum all the problems up so very nicely, and shoot down the idiots who are so certain everyone who is having problems are account buyers or cheaters. I find myself actually quite angered by their attitude and ad hoc assumptions, and how NCSoft chose to penalize everyone who took steps in maintaining their own financial account security the only way they could back in the day when the more common hacking attempts would have not only stolen their game accounts, but online financial account information as well.
There have also been issues for people whose native languages are not in English, and there are also people who, for various security reasons (such as those in the military), are not only advised to avoid giving their real world personal details online, but are actively forbidden from doing so.
Their self-righteous and arrogant responses only illustrate their ignorance of the world.
There too is the reality that Hyperlite notes that if we were allowed to use special characters in passwords, our accounts can be so much more secure, as opposed to the use of IP binding (which is incredibly insecure) and the simple advisement that players who want to check on their account would be better served to type in the website URL as opposed to clicking links. Financial institutions regularly advise this to their customers; NCSoft NA could have done the intelligent thing and done the same thing. Of course, if they had been choosing the intelligent thing, they'd have warned us of such major changes ahead of time.
Of course, if they were really smart, complex passwords would have secured the account far, far better than the fracas they have implemented.
I appreciate NCSoft's desire to increase our account security, but they have done exactly nothing to increase it, and only succeeded in driving away customers with their very visible bad business practices and lack of ethics in the matter, along with their stony refusal to 1) admit their mistake 2) temporarily reverse the changes 3) refuse to listen to the very valid complaints that have been raised, rationally and logically.
All I want to know is why we were not given more than a forum post 6-7 hours before this was implemented? This feature deals with our master accounts, with our billing information, with our personal information. Why would NCsoft not inform us in advance that these measures were being planned to "strengthen" the security of our master accounts?
What this looks like to the player base is some cockeyed attempt to prevent sold accounts accross all of your games, which is funny because only people who purchase accounts would be avid about updating their security questions to prevent a recall. The "strengthening" of our accounts also makes us somewhat confused because you lock our account to an IP with dynamic IP's used by the majority of the world but don't allow for more complex password options, such as special characters. More password options is a much better option for better account security than forcing everyone to provide a simple thing as a birthdate.
This is not a flame, but NCsoft's actions on this do not make sense, and we should have had ample notice of this change considering the last time NCsoft tampered with master account settings there was a huge issue just like now.
Originally Posted by WakeForce139 http://boards.lineage2.com/images/buttons/viewpost.gif (http://boards.lineage2.com/showthread.php?p=3053103#post3053103)
Numerous people have now requested that you back off the policy temporarily so that we can react with fair warning. I really can't understand why you guys are being so childish that not only will you not grant what we need and want (we are the customers afterall and at some point should be served, I think?) but you won't even bother to acknowledge that you are aware of what we want and explain why you can't or won't provide it to us. We are 7 years into this game and within 7 hours of posting a "warning" you implement the largest and biggest account security change ever. Does that seem logical or fair in anyway?
Just last week you acknowledged that you didn't provide us enough or clear enough information that we would no longer be able to use the treasure transform scrolls so you extended it for a week. Guess what, you really did provide sufficient and crystal clear information on that. In the case of account security, you provided almost none and yet won't help us any further than to STRONGLY encourage us to submit a support ticket with wait times of 48 hours and counting.
Lastly I would like to remind you that this "feature" is supposed to be FOR the customers, us. Not AGAINST the customers. So please, I kindly request acknowledgment of this request and further action taken to put it into place. Thank you, your want-to-be-sooo-bad-but-you-gotta-help-us loving fans.
I am bumping myself here because so far the message has been supported by other players but ignored by GM's. I don't want the value of what I have communicated to be lost in the wild of the soon to be 40 pages. I expect and the players deserve a response to my concerns. You guys are answering with the same vague and completely worthless messages over and over. If you can't answer my concerns intelligently yet, then please seek the permission you need to actually engage, and when you have it please do so. If you require clearance first, then simply reply that you are aware of the concerns, want to address them, and are working on it. Then I will await your reply. Thank you.
I got 2 accounts back out of 5.
Only infos i have for the 3 missing is GTC serial..is it enough for them?
I have all serials i bought since 2007. things is i have no clue which one i used for which account...
After counting of more than 100 friends i am losing in game and my acount which i have since 2006 and never changed the master nc code and forgot it .I believe nc soft needs to close down the game she cant do it other way than trying to steal our accounts with this way.
If find a way to move with the law i would like to help with any way.
how can acct buyer attach new IP (radically diff, maybe even diff country) to master acct to keep paying for new acct?
Looks like you've never had some free time and a laptop outside your basement :D
i've asked for support yesterday but i still got no answer, no ticket number.
i can't reactivate my other account if i can't log in. does this mean im loosing it?
it doesn't let me log in support account also, sheet!!!!
how can acct buyer attach new IP (radically diff, maybe even diff country) to master acct to keep paying for new acct?
Ncsoft can render the game acct useless by shutting down the master acct because the Ip's dont match close enough...
also it stops acct sharing (wich is the basis of acct buying neways.)
also no more PL services cuz different IP's.
I 've already attached 2 IPs to my account by mistake. Most end users of the internet have dynamic addresses. I agree that someone accessing their account from another country maybe should raise a red flag but, that doesn't require asking those questions, and doesn't require to associate you with a SPECIFIC IP which is not necessarily yours just with a country.
But that would also have to be checked on the game client since players could just use a proxy to access the website.
Before my friend got his account reset to DOB authorization he actually got 6 different IPs in a row and just logged in despite having been IP banned (lol) to try different spellings to the secret answers.
Its fine that you don't understand what an IP is and how it works but ncsoft as a company focusing on ONLINE games should 've known better.
PS: By the way is it or is it not about account buying? (which it probably didn't even trouble at all since if they didn't change this info the original botter would have recalled his account anyways so its either on a buyers or a sellers hand alright & safe)
Customer support tickets are answered within 24 to 48 hours.
Aaaaand I guess we have another wrong statement.
110302-002152 - 52 hours and counting
(And as I can read from other posts I'm not the only one with such a long waiting time)
So, there are 2 possible explaination for that:
1. You didn't know that this many people would be affected and are totally overwhelmed by the ticket count.
2. You're understaffed at the support department.
you can use the reset password function to try your security questions.
Keep in mind this will only work if your e-mail address is still valid.
kick forgott password and then you're asked for the 1st security question, which you can try to answer - don't forget the captcha.
Once you got the 1st once right, you get to answer the 2nd one. - no captcha is required here, which makes it easier.
That way you can try out different combinations of security answers, but without having to try to get both right at the same time, which makes the ammount of combinations to try a lot less.
Once you got the 2nd one right, you get an e-mail with a new password.
As you now got both security answers right, you can log in with the new password, change your password back, and reset your security questions.
how can acct buyer attach new IP (radically diff, maybe even diff country) to master acct to keep paying for new acct?
Ncsoft can render the game acct useless by shutting down the master acct because the Ip's dont match close enough...
also it stops acct sharing (wich is the basis of acct buying neways.)
also no more PL services cuz different IP's.
While your theory is ... yours... and your entitled to what you beleive...
this is utterly fruitless and inaccurate...
Lets widdle this thought down a little bit.
Currently the system allows anyone.. anywhere.. in the world to access the master account provided you have the answers and password. After logging in, that ip is registered as being valid.
Any additional user, doesn't matter whom it is from where he is.... can repeat this procedure without anything happening ASIDE from the fact that the email registered on it will receive a message about an IP accessing it.
Doesn't this impact anything else? NO
Does this mean someone has hacked the account and got in? MAYBE
Does this really protect you at all? NO
Can RMT continue successfully? YES
Can NCSoft prove that this new address is not valid and is obviously a **** or RMT situation? NO
Can anything really be done about it without emailing ncsoft about it? NO
Surfice it to say, the whole concept of the security system is null and void... the concept that Purchased accounts are lost is.. well... for the most part untrue as it's not totally uncommon for them to "keep" information up to date after being purchased anyways.
Did it get rid of some of them though? I'd say probably at a lower percentage then those that legitimate orginal owners have. But for the sake of arguement.... i'll agree on a even number.
So far the system doesn't prevent other from logging into the game..
it doesn't present you with enough time to realize.. "oh someone is in my account now that i've received an email saying someone accessed it without my auth..... " And before you have a chance to run over the lineage2.com and login.... your password is already changed. Leaving you just as screwed and without option as you were before.
Is this system nothing more then a big waste of time and money.... hell yes.... just look at the wasted man hours of support having to few the.. im guessing here... a thousand or so give or take..... petitions. IF they haven't had a few hundred so far.... i'm guessing it's because people aren't aware of it yet.
Nicely done NCSoft...no e-mail warning about this change so now we need to sit and wait a few weeks until your support team can get through all those that can't login to the master account at the moment in all your games.
u are not alowed to access ur master acct except from the country of origin that the acct was purchased?
and also
u are not allowed to login in to ur game acct from and IP thats does not closly match the IP address of the master acct attached to it?
my point is this is the first step.
it remains to be seen what they will do with our IP info. Im not saying this it truth.I have no real basis. Im just looking at it logically.
1. Changing acct questions w/o changing the encryption does nothing. (IE we werent asked to complete our answers with 1 capital latter, 1 lowercase letter, and 1 number) this is the standard atm for most secure questions, or passwords. SO i think we can safely say that the question kerfuffle is not about security. Its about proof of ownership.
2. Why REGISTER IP"S?
only one reason. THey want that info to further identify us.
Only one reason to use IP. LOCATION, LOCATION, LOCATION.
No it does not stop hackers, keyloggers, nething of that kind. All it does is allows them to better locate who is using our accts and where. Also it alows them to block certain IP's from changing our master accts.
give u hypthetical situation. a is from canada, b is from US.
a has an master acct registered in EDMONTON . Decides he wants clannie b to use buffer acct. Gives b his acct info to log him on in CHICAGO. uses buffer.
next day a gets an email from ncsoft warning him thath someone logged onto his acct from a different location. They ask if this was unuthorised plz contact ncsoft(possible hacking) if it was acct sharing, gets warned if seen from same loctaion again a's MASTER acct will be banned.
also now they have the ability to block b's IP location from using a's master acct, and possibly would block b's IP location from accessing a's accts.
i BELIEVE (and i strees that, im not saying im right im just putting forth a logical argument)
that the whole reason for IP reg is to better identify master acct to game accts so as to have the proof and evidence to go forward in hitting the acct sharers, the acct sellers(through blocking IP when u try to pay for ur bought acct if the IP doesnt closely match the originally accts IP) and PL service users (acct logging in at different location).
yes u may be right it may not affect ne thing. Im not saying ur wrong. Im just trying to logically xplain my argument. Neither of us have ncsofts mind.
but all ill say is when sace and them came out with the big rant about acct sharing and my big point was only way to stop it is through IP.
my guess is i was partially right. only time will tell :)
u are not alowed to access ur master acct except from the country of origin that the acct was purchased?
and also
u are not allowed to login in to ur game acct from and IP thats does not closly match the IP address of the master acct attached to it?
that would really help out service men and women who whould most likely access from a number of contries from a number of ips.
also anyone changing locations w/in a country would be subject to drastically different ip by simply moving accross thier city.
on a side note.
i love that i tell them in my ticket that my info is not accurate, so they change it to bday confirmation wich is also not accurate...
the last time you guys screwd up your security and locked everyone out i told you the birthday was wrong and so now you use the same old birthday nobody knows to try to confirm my access...?
i think you even originally went to the security questions cause nobody could remember the fake bdays they put in...
Incident: 110303-000190
i included my CDkey, can u just wipe out the security bs and send a new password to my original email already.... FFS
I agree hate that for military personell i not sure what they will do with that.
As far as across the city it still identifies same country. Easy proof. Same ads come up on EXCITE (my home page) wether im at work or at home.
at home im on shaw at work im on telus lol
I live in Edmonton. THe only issue ive seen so far with location ads, is some time i see calgary ads lol
and btw for ne on interested heres what im talking about.....
I can't effin believe this, I created the account almost 5 years ago... :|
I have all account info except the answer to the secret question, I even have the client id(s) for the various accounts (2 often used accounts) from back then..
Bah, and to think I probably thought I didn't set something gibberish... but I simply can't remember, the question is familiar but... it's not the one I've been using for a long time now for all my accounts :(... must've been long before we were all freaks of account security ? ><
I can't even remember setting up a secret question/answer.. lol, oh boy.
Should I be contacting my bank to black list NCSoft ? :/
they ask question... was this u logging on in russia?
u say why yes that was me.
what proof do they have that it was not u?
now:
they ask the question was this u logging on in russia?
(after they have clearly spelled out that acct being logged in a different country from master acct location is a nono)
u have 1 of 2 options:
yes: ok we issue warning DO NOT SHARE ACCT INFO OR LOG IN FROM DIFF COUNTRY
no: ok we will lock master acct for 24 while we investigate possible fraud to ur master acct.
And this has to do with what ncsoft has done? Someone else logging with your account is already against the rules. There is no difference in proof between your scenarios. In both of them the 'proof' is that an ip from a different country was used. They don't need registered ip since they have you fill in an address (and they always know what ip you login from.. its how the internet works).
So nice to see that the support tickets doesn't enter a queue system and that they answer the newest tickets first...I guess I won't get an answer before late next week.
agreed but what proof did they have b4 that ur MASTER acct should only be accessed by u?
with u AUTHENTICATING (by saying i allow this comps IP to be registered to this master acct)
they can now hunt ne IP that is not authenticated by u.
now im not sure how braod is the issue. Will it be any IP from a different city, state, country? not sure my guess will be country.
right now what right do they have to shut down a mater acct if its accessed from russia?
well after this update, I (being from canada) might not be able to add an IP from russia to my list of authentic computer IP's .
im not sure . im not saying im right.
im just saying its a theory which might come true.
We might see where they will only allow logins localized to our master acct authenticated computer IP's
You dont get it. I have a dynamic IP. I will almost always log in my master account with an unauthorized IP because my ip can be any of 85.74.xxx.yyy .
Therefore they can't use the you logged from an unauthorized ip argument. They can ban me if someone form Russia logs in my master account but they don't need to justify any of this via the authorized ip list since the eula grants them the right to revoke my account without providing 'proof'.
This itself isn't the main problem. My beef is I know have to type these secret questions every time, along with a captcha box which is incovenient and no more secure than just having to type a password. With the fact that a lot of players will be forced to quit for not remembering their answers (at least every of my friends finally managed to regain their accounts).
I am also afraid of how ncsoft will try to use their ip database since they 've up to now demonstrated that they consider them a unique identifier. For example person X from Athens with same isp as me (biggest one here) violates some rule while with ip x. I was assigned that ip the day before so ncsoft considers me an alternate account of x and takes action against me as well.
just cuz u have a dynamic ip adress wont hide what country ur from lol....
its about the location not specififc ip me thinks. Again why u think im trying to be right?
AS IVE SAID AND ILL SAY IT FROM THE CHEAP SEATS.....
this is my theory.
I MAY BE WRONG.
only time will tell.
oh and btw anybody who has dynamic ip. U can test my theory and see if ur location changes whatsover by just typing IP Location into google. Try it . I was surprised how acurate it was lol
just cuz u have a dynamic ip adress wont hide what country ur from lol....
its about the location not specififc ip me thinks. Again why u think im trying to be right?
AS IVE SAID AND ILL SAY IT FROM THE CHEAP SEATS.....
this is my theory.
I MAY BE WRONG.
only time will tell.
oh and btw anybody who has dynamic ip. U can test my theory and see if ur location changes whatsover by just typing IP Location into google. Try it . I was surprised how acurate it was lol
yes but then it wouldnt protect from someone in your same area from loggin your account.
individual ip would be the only way ip logging could help secure accounts and due to dynamic ips and ppl moving or switchin isp it couldnt be used in that way.
so basically its completely usless as a security measure in this case.
agreed but its not about security. its about hunting down and proving illegal use of our accts.
again if it was about security theyd ask use to use 1 capital letter, 1 lowercase letter and 1 number in all our passwords and questions.
also it allows for ppl in the same house to log on (IE husband and wife) but begates from another country.
like i said im not sure the scope. Maybe it will be city.. dont know but im sure its not so much about our security, but theirs to verify whos logging, from where, and can WE identify whos logging.
im sure its about acct sharing more than ne thing. As stated b4 because our info is not made stronger by the above method, its safe to say its not about the keyloggers or password stealers.
its about identifiers.
im not sure why ppl think dynamic IP's hide or switch their location lol
ill give an easy exaple.
TELUS is dynamic. THey are ASSIGNED (yes assigned) a range of IP'S they can give u. No one else in the world can have this range of IP'S .
this is provien by the fact in 2006 all of shaw in western canada was not able to log onto L2 for 3 days (in fact i believe i was even in core when it happened hate lol) so obviously they can ignore a range of IP'S
so even though ur IP'S change every say 12 hrs(or whatever the time period) it does not change the fact that u will never be given an IP out side of ur designated ISP'S range.
as to switching ISP'S
again it still will identify ur country.
yes i can switch to roaming ROGERS (based out of toronto i believe). But i cant switch to COMCAST based in the US.
I beleive that is why they are registering our IP's
for what? who knows lol
this update have nothing to do with limiting the account sharing ... if they start banning for account sharing , ppl will start to use same vpn or battleping .. gl finding who is account sharing when ppl use battleping
Guys, u sent me an email with a code inside that was 1 time click code and 24h till it it expired. It didnt work, and it kinda changed my password i think. Pls reset my secret questions and pass/maybe/ so I to be able to log in and pay my acc!!!
u are not alowed to access ur master acct except from the country of origin that the acct was purchased?
and also
u are not allowed to login in to ur game acct from and IP thats does not closly match the IP address of the master acct attached to it?
Lol, do you really think NCsoft is so stupid that they could require people to be bound forever to their first used ISPs?
Well, probably you are right :rolleyes:
Its about proof of ownership.
Nope it's not. The accounts aren't owned by countries. The accounts aren't owned by ISPs. The accounts are owned by people, who are free to chose the ISPs to use and (to some extent) the counties to be in.
give u hypthetical situation. a is from canada, b is from US.
a has an master acct registered in EDMONTON . Decides he wants clannie b to use buffer acct. Gives b his acct info to log him on in CHICAGO. uses buffer.
next day a gets an email from ncsoft warning him thath someone logged onto his acct from a different location. They ask if this was unuthorised plz contact ncsoft(possible hacking) if it was acct sharing, gets warned if seen from same loctaion again a's MASTER acct will be banned.
Now give you a real situation. I work in a big transnational corporation that has a big international VPN with several gateways into Internet located in different countries, and I cannot predict which gateway will be used for me this hour. Now, if I log to NCsoft from my company's network, what should I say if NCsoft asks how my accont was logged from CHICAGO?
The accounts are owned by people,
Wrong , the accounts are property of NCSoft (that why account selling is illegal), with the monthly payment you are getting only the access to the account , basicly NCSoft is account sharing ther account with you , and considering account sharing is breaking EULA , they should ban all accounts :D
I have a Important questions and I need some answers about it.
My job is to travel around 60 days in different countries in Europe and sometimes USA or Far East.
Almost every 2-3 days I am located in different point of Europe or in some other part of the world. How this new Security update will work with this when i will log from different IP addresses every few days? I don't like to find my accounts banned ( i have them confirmed questions and all info ) due to some new update which is not so perfect. I am awaiting some GM answer because I am leaving tonight and tomorrow I will log with Italian IP . So pls this is important for me if you want some confirmation about my traveling please let me know .
Regards
The following were all closed without a response.. I can't find the notebook I wrote all the information down in when I created the accounts, because I have moved several times since then. I'm in the US Navy so I'm always moving to new locations... keeping track of 1 notebook is not easy, I put in as much as I could remember from when I made the accounts... I can provide the credit card numbers used to pay for the accounts for the past 2 years if that will help. But I ensure you they are my accounts.
i could be wrongi could be wrongi could be wrongi could be wrongi could be wrongi could be wrongi could be wrongi could be wrongi could be wrongi could be wrongi could be wrongi could be wrong
good enuf for u?
no one form ncsoft has commented whether im right or wrong or even close.
untill they do plz keep ur guys know it all attitude to ur self.
all im saying is I BELIEVE (not truth not fact not any thing)
so what we are not entitled to believe ne thing ne more?
would u say the asme thing id if i said i believe in santa claus? lololol
u can beleive what u want. Im only saying time will tell. If im wrong, i will post im wrong . I wil devote a whole thread spamming im wrong.
i dont care if im right or wrong. Just dont attack that im not allowed to BELEIVE im right.
no argument so far has dissuaded me from believing im right.
Thank you for helping me get back my last missing account as a result of your stupidity, NCSoft. Now cancelling subscriptions and warding people away from your deplorable game company.
o and btw krissa to argue the vpn point....
what if ncsoft disallows vpn login or proxie?
What if NCsoft bans every player that connects to their servers from an IP address that ends in an odd number?
Can they do it? Why not.
Can they use some "logic" to justify doing it? Why not.
Can those bans be related to the current "IP registration" program? Why not.
Will it be stupid if they do it? Sure it will.
Thank you for helping me get back my last missing account as a result of your stupidity, NCSoft. Now cancelling subscriptions and warding people away from your deplorable game company.
Can I have your stuff, please?
agreed but its not about security. its about hunting down and proving illegal use of our accts.
its about identifiers.
im not sure why ppl think dynamic IP's hide or switch their location lol
ill give an easy exaple.
TELUS is dynamic. THey are ASSIGNED (yes assigned) a range of IP'S they can give u. No one else in the world can have this range of IP'S .
this is provien by the fact in 2006 all of shaw in western canada was not able to log onto L2 for 3 days (in fact i believe i was even in core when it happened hate lol) so obviously they can ignore a range of IP'S
so even though ur IP'S change every say 12 hrs(or whatever the time period) it does not change the fact that u will never be given an IP out side of ur designated ISP'S range.
as to switching ISP'S
again it still will identify ur country.
yes i can switch to roaming ROGERS (based out of toronto i believe). But i cant switch to COMCAST based in the US.
I beleive that is why they are registering our IP's
for what? who knows lol
im not sayin dynamic ip will mask your country or even make it seem like a different user. im sayin dynamic ip and actually moving make it void as a security feature.
as for hunting down and proving illegal use of an account, also impossible.
cyber cafe, roomates, hacks, etc. make it impossible to prove who used a account illegally even if you track the ip that logged in.
sure a certain number of accounts can be tracked down server side and items returned, but as for any possible legal action its a waste of time. a public defender could get you outta that trouble, let alone a good lawyer across state or especially international lines.
unless theyare using logged ips to keep track of legit players for some bussiness reasons there isnt much use to log them. ofc if they wanna be pains in everyones *** and make a already uneasy player base even angrier then this is the best method.
its the difference that matters. The difference between master and game logins. If our game logins are from a euorpean country.. (which u tell me in the seven yrs u been playing u tell me when u have done that lol) but the master account was made in canada, its proof that theres something fisshy in the state of denmark as shakespeare says lol.
by us verifying IP's it gives them info DIRECTLY from us, and BY us so therefore its like us confessing we will ONLY log in from accepted REGIONAL, and attributed ISP's.
again remember 2 things.
1. We KNOW the question kerfuffle is more about proving the acct u purchased 6-7 yrs ago is actually urs. Not acct security.
2. they are asking us to verify our IP'S. U tell me another reason other than to locate whos logging in and where, and US verifying where we are logging in from?
yes maybe im wrong. But no one else is giving a reason for it. Care to give me a reason why they want to log our IP'S other than to better identify us?
im not saying this is what they will do. Im making a theoretical guess.
also start reading some of the last posts. Ppl are starting to get this message "this acct is unable to be logged in from this location"
hi ,thats my buffer acount and when i create this acount the info was totaly random
i lost the cd key and id key but i wish you could help me to get my acount back.
also the bday is random and i cant remember it and the verified email is inactive
i would apriciate to get my acount back
i remember only the 1 of the 2 hint questions and i cant remember the other one
when i created that acount
Hi NCSOFT,
a friend is crying that when he received the link to reset his answers, the system doesn't let him enter the account but now asking for a new thing - a birthday question:confused:
He doesn't know the birthday to insert... Please advise how he should proceed.
Hi NCSOFT,
a friend is crying that when he received the link to reset his answers, the system doesn't let him enter the account but now asking for a new thing - a birthday question:confused:
He doesn't know the birthday to insert... Please advise how he should proceed.
"Quote:Originally Posted by LifeHunter
Hi NCSOFT,
a friend is crying that when he received the link to reset his answers, the system doesn't let him enter the account but now asking for a new thing - a birthday question
He doesn't know the birthday to insert... Please advise how he should proceed.
He doesn't know his own birthday?"
No he is writing for me and he like to say that i didn't put real data because i don't like my personal details to be free in the web. And for info i answer my questions with some small mistales ( big or small letters but generally was o.k. ) but NcSoft don't care .....
I have a feeling that will I will lose one of mine. Got it from a friend a few years ago after he decided to quit playing L2. It's only a 5x PP on it and a character with a name that I really want to keep...if only we had 1 weeks notice before slamming this in our face...
I really need you to resolve my tickets asap, I am going out of town today on business and if I can't get access to my accounts they are going to expire in two days so I need to take steps to make sure they don't go inactive with a lot of gear on them. Thank you, NC.
I had about 6-7 accounts . All the information i have about them is the user name, pass and birth date. I contacted the support, i gave them also the last code i used but they told me its not enought. So now i must stop play? 5 years and they stop me like that? I have no words how stupid is this and how they dont care about us!
I really need you to resolve my tickets asap, I am going out of town today on business and if I can't get access to my accounts they are going to expire in two days so I need to take steps to make sure they don't go inactive with a lot of gear on them. Thank you, NC.
Incident: 110313-001814 (my account)
Incident: 110306-000755 Clan members account he has not taken any answer from u guys for like 1,5 Weeks and he has sent u over 12 emails and u just keep ignoring him!
Plzzz A LITTLE HELP! THANK YOU !!
i have told them a million times now i don't remember the random **** i wrote down 4 yrs ago.but they keep saying i have to give it i have to give it.ffs i have been isings owner since the get go jut give me him back
i appreciated very much their job, with this occasion i also got back an account hacked 1 year ago (through a fake e-mail from aion "ncsoftsupport"), just needed to provide the right information i had in my possession, thx again :D
NCSoft thought that 10 hours of warning would be enough for players to go over their account settings. That's not smart.
Rohi, when you post better ideas then theirs, to improve security.. and instead of maybe.. try and discuss something with the community.. they delete your post and give you the "finger"... you can't expect much, can you?
I wonder if Korea is really aware of Austin/Seattle are doing... sometimes I feel like emailing them directly.. to see what happens..
NCSoft thought that 10 hours of warning would be enough for players to go over their account settings. That's not smart.
Well, it depends. For example, imagine that they had just found a hole into their master account password database :rolleyes:
I spoke a bit too soon just now. I just found out that this is already a known bug. What happens is that if you have a word+number password and then only change the number part, the auth system will recognize only the word part, regardless of what numbers are now there. A fix is still being researched. In the meantime, I suggest that you change your entire password (words and numbers) on regular basis. I hope that helps while we wait for a solution.
~Sace.
Yeah, they should fix their previous bugs in security before blaming users for "security flaws". But hey, this is NCSoft. You can't expect any different, really......From what I recall, in the last 5 years there hasn't been changes in their password setup, so that bug could easily have existed for 5 years...but a fix is still being researched!
Yeah, they should fix their previous bugs in security before blaming users for "security flaws". But hey, this is NCSoft. You can't expect any different, really......From what I recall, in the last 5 years there hasn't been changes in their password setup, so that bug could easily have existed for 5 years...but a fix is still being researched!
So besides deleted personal communications is this thread still being taken seriously for suggestions on how to improve on this process in the future by NCSoft West? Or is the customer asking to much here on this point, also?
So besides deleted personal communications is this thread still being taken seriously for suggestions on how to improve on this process in the future by NCSoft West? Or is the customer asking to much here on this point, also?
They stopped caring after making the 1st post of this thread.
I don't give a **** what this company does anymore. What ever we try to tell them they just delete, edit, lock or move the threads...or simply ignore them all together.
I don't give a **** what this company does anymore. What ever we try to tell them they just delete, edit, lock or move the threads...or simply ignore them all together.
So what are you saying...if the "community" (it's in quotes because I heard someone call it that once) that if we all banded together and attempted to boycott the forums (cough, cough) it wouldn't matter because NCSoft doesn't read the posts or that they just don't consider them relevant anyway? Or they wouldn't have the time to because they would just get deleted or deleted anyway?
So what are you saying...if the "community" (it's in quotes because I heard someone call it that once) that if we all banded together and attempted to boycott the forums (cough, cough) it wouldn't matter because NCSoft doesn't read the posts or that they just don't consider them relevant anyway? Or they wouldn't have the time to because they would just get deleted or deleted anyway?
In regards to the question "if a german has a answer to the security question with the letter "ö" is it still an "ö" or is it like in mails that it has to be changed into "oe"?," the answer is that the "ö" is it still an "ö". Whatever letters and characters are entered into the answer field be saved intact and must match when the answer is entered during the verification process.
Also, since March 2, the account support team has continued to work diligently on answer the tickets sent in about the security update. They have since made significant progress and have been able to answer all tickets that were over two days old. :)
There are people who can not speak English and they dot know about computers
Post this Regulation for a player who nead help to goingon with the game
please help him
110305-001778
Name: Address: City: State / Province: Zip / Postal Code: E-mail Address
Phone Number:
this is the info that hi post in the support
In regards to the question "if a german has a answer to the security question with the letter "ö" is it still an "ö" or is it like in mails that it has to be changed into "oe"?," the answer is that the "ö" is it still an "ö". Whatever letters and characters are entered into the answer field be saved intact and must match when the answer is entered during the verification process.
Also, since March 2, the account support team has continued to work diligently on answer the tickets sent in about the security update. They have since made significant progress and have been able to answer all tickets that were over two days old. :)
Two days old? I'm not sure how that works? Can you clarify that just a bit? I tend to live on the internet and I'm not sure about that...
So besides deleted personal communications is this thread still being taken seriously for suggestions on how to improve on this process in the future by NCSoft West? Or is the customer asking to much here on this point, also?
Godlike status was re-inserted. If you want, i can just forward all the messages I have about how their staff knew about this years ago if it gets deleted again. FlipsyLeaks lives!
Godlike status was re-inserted. If you want, i can just forward all the messages I have about how their staff knew about this years ago if it gets deleted again. FlipsyLeaks lives!
I don't know how that would or could be constructive. Including this post I quoted...then again since you said it your accounts do expire soon and you won't be renewing.
I've said "don't do that" to my roommate's 1 year old and after 5-6 times, he understands perfectly. How NCSoft has managed to "live" 7 times that long and still has learned nothing is beyond me lol.
Past beyond that.. they don't learn with constructive.. Been trying to be constructive for over 6 years... or is it 7?
Well...I'm sorry you feel that way. They have been fairly constructive for the last year or so. They take care of the bots but it seems that killed the game? If they were being constructive on the last six years you would have figured at this point they would have understood that the (cough, cough) bots are the most active players and active members in the economy that only banning them essentially would have killed the game in NA and Euro. But really I'm only trying to be constructive here when I say if they had really been proactive and cared about the "customer" (had to grasp at this point, I don't fault you) they would have cared about security along time ago.
I've said "don't do that" to my roommate's 1 year old and after 5-6 times, he understands perfectly. How NCSoft has managed to "live" 7 times that long and still has learned nothing is beyond me lol.
Constructive or just pointing out the obvious? Is that really constructive at this point?
I am not sure if you were around the last time NCSoft ****** with account security, but many individuals lost access to their PlayNC because they could not remember the answers to their security questions, or did not take them seriously to begin with and put gibberish for the answer. Please make sure silly things like this do not happen. Please be sure to give forewarning so individuals may make sure their security questions are in order.
Is what happened to me with 1 of my accounts and this account have been disableded because I cant remember what information I gave when the account has been created 5 years ago!(I gave the right serial code and the correct ID code)! 5 years w/o incident and now I loose my SpectralDancer lvl 80, nobless... I play with it yet so I have rescued all stuff I had in this account but I'm sure I cant play anymore because in futur other questions will be asked and I risk to loose another account
As it says, if a player has forgotten their security questions/answers, they can contact support. Players that entered gibberish will have to learn the hard way that that isn't a good idea. Beyond those players that forgot what they entered, this security feature is meant to help protect players from getting hacked.
Are you God to punish young ppl who play NCSoft games if they entered gibberish when they have created the account? In one of my accounts I have entered an incorrect birthday date... I cant acces my account, you dont answer my questions, you dont answer my emails! but I have this account since 5 years, w/o incident and I gave to support the correct serial code and the correct ID number! Suggestion: instead block accounts give us the oportinuty to verify what we have entered when we have created the account like a new start! Ask us a residence proof, an identity card, like Paypal for exemple - this is much more secure than hint questions, birthday date ...
I have combined all information regarding your issue on this single support ticket. The Account Support Team will respond to this ticket to provide assistance.
No answer until now... account is blocked... support is veryyyy busy with all these incidents! Next month I cant purchase aditional play time soo may be bye bye retail
Still lost my BD and buffer, had to go through hell and a hand-basket to get the one back from my ex-fiancee. Totally not worth the trouble, from my completely constructive point of view I suggest playing a different game entirely. Supporting NC is one of the worst decisions to keep doing after debacles like this.
Lineage 2 has been the red thread of my life for seven years now.
I worked verry hard on my accounts, loved every bit of it no matter how hard it got sometimes .
I learned to play Lineage after my almost fatal suicide attempt.
If lineage 2 hadn't been there i would have tryed right after again, now i risk to lose this , and frankly i cant take it already.
I can already feel my throat closing and i'm crying because i can't rememebr my passes i put 7 years ago.
Lineage 2 kept me alive 7 years longer.
NC soft is gonna be my murderer
the same for me :( L2 kept me alive after I have lost my first son. My youngest son has instaled L2 in my PC and I begun being a little better, sleeping a little more... was fun to see my little spoiler doing a Bow, dancing...L2 for me is some kind of psychotherapy. I have both codes for 1 account but I miss something to verify it and the account is blocked! I dont know if it was my birthday date or if it was those 2 words badly writen... this account has my Spectraldancer lvl 80... I love it
Can you take a look at this? Its from my Clan mate & friend, he cant pay and he had sent the mails to the support 3 days ago...Can you please check it? He forgot the answers too so can you reset so he can pay & play?
All this protection and IP security for what?? NOTHING. You can't even track down who is the right owner of the account and you just decide that if you get info from someone else, you perma ban the account??
Come on, I thought you were better than that, seriously
Hi ppl,
I opened a ticket for my account access problem since some weeks.
I don't remember the 2 secret Questions.
I never had answer for it and i can't access anymore to my account.
I won't be able to reactivate my L2 account soon.
Is anyone have the same problem ?
Has NCSOFT support got too much work to answer ppl ?
I played since 2005 and i'm afraid to not access to my account.
Just needed to whine a bit about this new account security policy and really inconsistent crappy support from NCSOFT. About 4 years ago, I got 3 game accounts from some friends who were quitting. The characters were around lvl 50-60 and I played various of these accounts depending on what was needed at clan events and boxed the buffer when playing my main. I leveled these accounts up to ~80-83 and have been paying for them for 4 years now and even though I didn't create the accounts, really enjoy and worked on the characters/equipment on them.
With the new account security policy, I didn't have any of the original information needed during account creation. I did have all of the secret questions, current email address, payment information for the last 4 years, etc, but none of the original information.
The first account, they let me register it with no problems. The second, they wouldn't let me register it, but since it is on recurring payments, I can still play it forever as long as my automatic payments keep going through. They also told me when the next payment was due. With the last account, I got yelled at for not being the original account owner and they closed it out immediately not even giving me a chance to get my equipment off of it.
I understand the policy. Don't agree with it since I feel I have put the work in, been paying for them for many years, which I can prove with my payment records. What really stinks is the inconsistent support from the NCSOFT staff.
Losing accounts/gear at a time when they are releasing frozen accounts which were "perma" banned for botting just doesn't sit right with me.
-Sid
totally get ya - cant say i care much that they reinstate bots it just reminds everyone that they in reality have no control over anything nc own ur accs n make there choices :( the inconsistany of those choices is there biggest fail imo.
ive been away on vacation and come back to new security with questions i dont remember and info requirements i have long lost
i cant login to 3 accounts and setup continued payment as of credit card theft, which is blocked.
all in all
Ncsoft lost 3 accounts from 1 person - and i wonder how many is in the same mess well i guess server traffic should be lighter now for the remainders